Field Service Technician

Onico Solutions; Richmond Hill; On-site; CAD 45,000 - 52,000; Full time

Job summary

A leading company is seeking a Field Service Technician in Richmond Hill to maintain and service kiosks at client locations. The role involves troubleshooting, installation, and fostering good relationships with retail staff. The position offers an annual salary of $45,000 plus benefits, a car allowance, and a dynamic work environment.

Benefits

Car allowance

Paid gas expenses

Benefits

Qualifications

• 1 year of advanced troubleshooting skills or equivalent education.
• Must have own vehicle, valid driver's license, and auto insurance.
• Ability to replace circuits/motherboards.

Responsibilities

• Perform routine service and maintenance on kiosks.
• Respond to on-call repairs and unscheduled service calls.
• Conduct meetings with store staff to improve machine revenue.

Skills

Troubleshooting

IT skills

Mechanical skills

Electro-mechanical skills

Customer Service

Education

Equivalent education in related field

Job description

The Field Service Technician will serve as the primary contact with client’s retail customer locations. The Field Service Technician will be responsible for maintaining and performing kiosk maintenance and respond to service and repair dispatches as needed. The schedule for routine service calls is flexible.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule)
• Perform on-call repairs or adjustments to kiosks when out of order
• Unscheduled service calls are expected to be responded to in four hours with an ETA targeting on-site visits within 24 hours
• Install machines in the GTA
• Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues
• Maintain inventory for re-stocking machines
• Conduct store meetings and interact with store staff/management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue
• Drive revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc
• Follow store safety rules and work in a safe and healthy manner
• Perform other duties as assigned by management

Qualifications

• 1 year of advanced trouble-shooting skills (or equivalent education)
• IT, mechanical and/or electro-mechanical skills
• Computer skills – ability to replace circuits/motherboards
• Ability to deal with customers and employees at all levels
• Able to work independently without supervision
• Must have own computer / laptop
• Must have a vehicle, valid driver’s license and auto insurance

This is a permanent position with an annual salary of $45,000.00 plus $6,000.00 annual car allowance, paid gas expenses and benefits.