Field Service Technician

STERIS IMS; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global healthcare solutions provider is seeking a Field Service Technician I in Ottawa, Ontario. This role involves providing frontline customer support, performing maintenance on medical equipment, and may require international travel. Candidates need either a relevant degree with 2 years of experience or a high school diploma with 4 years of experience in mechanical or electro-mechanical fields. Competitive salary and benefits package offered.

Benefits

Market Competitive Pay

3 weeks vacation and 12 added holidays

Excellent Healthcare, Dental and Vision Benefits

Career Advancement Opportunities

Qualifications

• Must be able to obtain a passport and travel internationally 20%-30%.
• Must have a valid provincial driver's license and maintain all required vaccines.
• Knowledge of tests, tools, and principles in electro-mechanical systems.

Responsibilities

• Provide frontline customer support and perform maintenance on-site or remotely.
• Utilize collaborative service tools and document service reports.
• Participate in assembly and installation of complex equipment.

Skills

Ability to diagnose and troubleshoot complex issues

Knowledge of electro-mechanical systems

Experience in repairing technical equipment

Ability to work cross-functionally

Education

Vocational/Technical Degree or Associates Degree

High School Diploma or GED with 4 years of experience

Tools

Electro-mechanical tools

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERIS’ Field Service Technician I will be responsible for frontline Customer support, using technical ability to perform or assist in preventative and corrective maintenance, either on-site or remotely, using various technology, tests, and procedures of AST equipment (Applied Sterilization Technologies).

The position contributes to STERIS’ safety culture and ensure compliance to all policies, procedures, and global code of conduct.

Must have the ability to obtain a passport and have the ability to travel internationally by plane 20%-30%.

What you’ll do as a Field Service Technician

• You will contribute in a team effort by performing in accordance with all STERIS policies, GMP, Lean principles and other directives.
• You’ll support the directives and decisions of higher level management.
• Utilize collaborative service tools and systems, as well as data collection tools to gather diagnostic information for analysis. Locate and reads system schematics, drawings and documentation.
• Participate in the assembly and installation of complex equipment, primarily as a development opportunity, and will perform service and installation.
• You’ll document service and produce timely/ detailed service reports, including what work was completed, what parts need to be sent, next steps, and final resolution status.

Experience, Skills and Abilities Needed

Required:

• Must be able to obtain a passport and have the ability to travel internationally 20%-30%
• Vocational/ Technical Degree or Associates Degree and 2 years of experience in any of these areas or a combination: mechanical, electro-mechanical, millwright, robotics/ automation, PLC / software development or control systems
• In lieu of degree, high school diploma or GED with 4 years of experience in any of these areas or a combination: mechanical, electro-mechanical, millwright, robotics/ automation, PLC / software development or control systems
• Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines
• Knowledge of electro-mechanical systems, components, tests, tools, and principles
• Experience in repairing, testing and maintaining technical equipment using various electro-mechanical tools
• Ability to diagnose and troubleshoot complex issues and work cross functionally among teams
• Able to meet all required Customer credentialing requirements

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Overtime eligible
• Excellent Healthcare, Dental and Vision Benefits
• Cell Phone Allowance, Laptop and Credit Card
• Uniforms provided
• Long/Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.