Field Service Technician

Epiroc; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global productivity partner in Northwestern Ontario is seeking a Customer Field Service Technician. This role involves the inspection, testing, diagnosis, and repair of heavy-duty mining equipment, emphasizing customer relations. Ideal candidates should hold a Heavy Duty Equipment Technician certificate and have 2-3 years of experience in the mining industry. The technician will work onsite, promote team culture, and provide support and training opportunities. A competitive hourly wage and comprehensive benefits are included.

Benefits

Competitive wages

Family-friendly benefits package

Company matching group retirement savings plan

Paid vacation and sick time

Employee social engagement activities

Qualifications

• Minimum two to three (2-3) years of related experience within the mining industry is preferred.
• Possess a valid vehicle driver's license.

Responsibilities

• Perform equipment service, troubleshooting and repairs.
• Conduct machine audits/inspections as required.
• Develop and maintain a positive customer experience.
• Work within and promote a supportive and innovative team culture.
• Actively participate in continuous improvement initiatives.

Skills

Troubleshooting and problem-solving skills

Strong attention to detail

Excellent communication skills

Organizational and time management skills

Good computer-based skills

Education

Heavy Duty Equipment Technician certificate/License

Job description

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family‑friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.>
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company‑sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Job Title

Customer Field Service Technician at Epiroc.

The Field Technician participates in the inspection, testing, diagnosis, and repair of heavy‑duty mining equipment by using critical thinking skills, strategies and by applying fundamental knowledge of heavy‑duty equipment operations, components and their interrelationships while working with safety as a top priority. Field Technicians also engage in the development and application of strengthening and maintaining customer relationships and satisfaction.

Work Type

Onsite

Shift Timings

Rotational shifts – 2 weeks on and 2 weeks off (day and night shifts)

Responsibilities

• Perform equipment service, troubleshooting and repairs.
• Work on surface and underground Epiroc equipment.
• Conduct machine audits/inspections as required.
• Read and interpret electrical and hydraulic schematics.
• Develop and maintain a positive customer experience.
• Daily time entry and technical reporting as required.
• Daily shift reports.
• Participate in company training opportunities.
• Work within and promote a supportive and innovative team culture.
• Work includes travel to multiple sites and flexible hours including some weekend work.
• Some travel out of province may be required.
• Actively participate in continuous improvement initiatives.
• Perform other relevant tasks and duties as assigned by the manager.

Experience

• Minimum two to three (2-3) years of related experience within the mining industry is preferred.

Knowledge / Education / Licence

• Heavy Duty Equipment Technician certificate/License.
• Possess a valid vehicle driver’s license.

Skills and Abilities

• Resourceful with demonstrated troubleshooting and problem‑solving skills.
• Self‑motivated and driven to achieve customer satisfaction targets.
• Demonstrated ability to be flexible and adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Strong attention to detail.
• Organizational and time management skills.
• Excellent communication skills both verbal and written.
• Good computer‑based skills (i.e., emails, service reports).
• Willingness to travel and to go on site.

EEO Policy

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non‑Canadians who are eligible to work in Canada.

Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to Apply

All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

Expected Compensation Range

CAD 42.69 per hour – CAD 54.52 per hour, based on salary, potential/historic bonuses for position, and any other wage compensation.