Field Service Technician

BFG Enterprise Services; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the IT field services sector is looking for a qualified technician to provide connectivity and hardware support at customer sites across Canada. The role includes troubleshooting, installation of network equipment, and ensuring a high quality of service. Applicants should possess a relevant university degree, A+ certification, and have experience in IT and POS systems. The position requires excellent communication skills and the flexibility to work rotational shifts and travel as needed.

Qualifications

• Minimum 3-5 years experience in IT field services.
• Familiarity with POS systems required.
• Ability to operate hand and power tools.

Responsibilities

• Perform hardware troubleshooting and repairs.
• Liaise with Help Desk on escalated issues.
• Install and troubleshoot network infrastructure equipment.

Skills

Troubleshooting

Computer Networking

Communication

Prioritizing

Education

University degree in Information Technology or related program

CompTIA A+ Certification

Job description

Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

Responsibilities and Duties :

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
• Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer’s sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24 / 7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
• Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools ( drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project / site objectives

Occupational Requirements :

Technical Requirements :

• CompTIA A+ Certification
• Minimum university degree with major in information technology or a related program
• Minimum 3 – 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
• Experience working in a retail environment with POS systems is required
• Experience working with remote management software is an asset
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
• Must have and provide company with valid driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
• Ability to operate hand and power tools ( drill)
• Proficient computer skills and solid knowledge of computer networking

Personal Requirements :

• Excellent prioritizing and communication skills
• Ability to travel to customers’ sites on short notice over extended periods of time
• Ability and availability to work revolving day / night 24 / 7 shifts, rotational stand-by and on-calls to respond to operational requirements