Field Service Technician

Total Power Limited; City of Moncton; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading generator service company based in Moncton is seeking a Generator Field Service Technician. The role involves performing maintenance, troubleshooting electrical systems, and ensuring excellent customer relations. Candidates should have a minimum of 3 years of relevant experience and a college-level Power Generation Diploma. The position requires after-hours on-call availability and some travel within Atlantic Canada.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• A valid NB driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.

Responsibilities

• Perform emergency service and preventative maintenance for generators.
• Test and verify electrical component operations.
• Build strong customer relationships with professional communications.

Skills

Generator troubleshooting

Customer service

Electrical systems knowledge

Mechanical skills

Education

College-level Power Generation Diploma

Licensed Electrician with mechanical skills

Job description

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and troubleshoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Repair and troubleshoot marine engines.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician or alternate applicable experience.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid NB driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Industrial and marine Mechanic experience
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Ability to work in remote locations
• Full time position plus approved OT
• Willing to work locally and throughout Atlantic Canada
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.