Field Service Technician

Culligan Quench; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading water service provider in Calgary is seeking a dedicated Field Service Technician to manage installation and maintenance of water systems. Responsibilities include routine filter changes, customer interaction, and troubleshooting repairs. Candidates must have a high school diploma, a valid driver's license, and ideally some field technician experience. This role offers competitive pay ranging from $25 to $27 an hour, providing an opportunity to work in a customer-focused environment.

Qualifications

• Accredited high school diploma, business or trade school, or GED required.
• Experience working as a field technician is considered an asset.
• Must possess a valid driver’s license with an acceptable driving record.

Responsibilities

• Change water filters and sanitize water tanks.
• Inspect for leaks and troubleshooting necessary repairs.
• Interact with customers and explain technical details.

Skills

Customer service skills

Troubleshooting skills

Inventory management

Education

High school diploma or GED

Job description

About the Role

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on ourfiltered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includesinstallations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

Key Responsibilities

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.
• Visually inspecting for leaks and malfunctions
• Troubleshooting product for required repairs.
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
• Completing assigned installation and service routes in an efficient manner.
• Communicating with your supervisor, customer service, dispatch, and other team members.
• Following company inventory and tracking procedures.
• Promoting and practicing proper safety procedures and correct use of company tools.
• Following company and customer safety policies and procedures
• Maintaining and complying with company vehicle maintenance policy and procedures

Qualifications & Skills

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and with acceptable driving record.
• Experience working as a field technician considered as an asset

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check

$25 - $27 an hour