Field Service Technician

Endress+Hauser; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading measurement instrumentation company in Burlington is seeking a Field Service Technician to provide high-level technical support to customers. The role involves troubleshooting instruments, field validation, and training, requiring 3-5 years of industry experience and willingness to travel extensively. The company promotes lifelong learning, a healthy work-life balance, and eco-friendly initiatives.

Benefits

Flexible working hours

Hybrid remote work opportunities

Fitness centre and wellness room

Comprehensive company pension scheme

Continuous learning opportunities

Qualifications

• Minimum 3-5 years of industry-related instrumentation or field experience.
• Willingness to travel upwards of 50% - 75%.

Responsibilities

• Provide high level technical support to external customers at their location.
• Timely and professional handling of field service calls.
• Compliance with the Occupational Health & Safety Act (OH&S).

Skills

Ability to provide high-level technical support

Continuous communication with customers

Problem-solving skills

Sales opportunity generation

Education

Post-secondary education in Instrumentation or Journeyman Instrument Mechanic

Tools

SAP

MS Office

Access

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Field Service Technician to join our group to provide high level technical support to both internal and external customers. Working under minimal supervision, trouble shoot and repair instruments both on site and in the office. Provide start up / commissioning on site, field validation and calibration of instruments as part of maintenance contracts, provide training on site or in the office for both internal and external customers, participation in the 24 / 7 help desk on call rotation. Working closely with the customer and office, it is your responsibility to keep all parties informed about the status of the day to day Fields service activities, open issues and corrective actions.

What is the role about?

Are you able to provide high-level technical support? Here at Endress+Hauser you will be responsible for providing all types of technical support, field validation and calibration and training to both internal and external customers.

Are you able to ensure that our customers are always informed and satisfied with our field service activities? You will provide continuous communication with customers and keep all parties informed about the status of your activities and corrective actions.

As a Field Service Technician, you'll be a key player, responsible for ensuring the best service and delivery for our customers.

Which tasks will you perform?

• Able to work alone or as part of a field service team, E+H project team or contractors.
• Comply with the Occupational Health & Safety Act (OH&S)
• Provide high level technical support to external customers at their location
• Able to support all Endress+Hauser and third party products
• Generation of sales opportunities
• Interface with cross functional work teams such as sales, services, product management
• Timely and professional handling of Field service calls and issues arising from the field service visit
• Timely completion and submittal of all paperwork per Company guidelines
• Continuous communication with the customer to insure satisfaction and implement any necessary corrective actions
• Any other duties as assigned

What do we expect from you?

• Post-secondary education in Instrumentation or Journeyman Instrument Mechanic
• Minimum 3-5 years of Industry related Instrumentation or Field experience
• Working knowledge of SAP, MS Office, Access & other project tools an asset
• Willing to travel upwards of 50% - 75%

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision
• We promote lifelong learning with versatile training and further education opportunities, internalknowledge transfer and e-learning.
• We prioritize-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.