Field Service Supervisor

Sani Marc Inc; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian leader in cleaning products is seeking a Field Service Supervisor in Mississauga. This role involves managing a team of technicians, ensuring operational efficiency, and handling customer technical needs. Candidates should have extensive field service experience, supervisory skills, and proficiency in relevant software. The position offers benefits including training reimbursement and group insurance.

Benefits

Reimbursement of training activities

Telemedicine

Corporate events

Group insurance coverage

Talent referencing

Employee discount

Employer's participatory RRSP

Employee Assistance Program

Mobile holidays

Gifts of recognition of seniority

Life insurance

Long Term Disability Insurance

Medical and paramedical expenses insurance

Dental insurance

Social activities

Qualifications

• 5–7 years of experience in field service operations or maintenance.
• 2–3 years of supervisory or management experience.
• Background in customer service and issue resolution.
• Demonstrated success in process improvement.
• Understanding of the equipment and technology used in the field.
• Proficient with MS Office and service management software.

Responsibilities

• Hire and onboard field technicians.
• Plan and manage technicians’ schedules.
• Conduct evaluations and provide feedback.
• Monitor KPIs and analyze customer feedback.
• Create service policies to optimize operations.
• Enforce safety standards and conduct audits.
• Act as a liaison between clients and field staff.
• Prepare reports on field activities and expenses.

Skills

Organizational skills

Leadership

Customer relations

Problem-solving

Tools

MS Office

CRM systems

Service management software

Job description

Field Service Supervisor

Job - Permanent Full-time - Controller / Supervisor - mechanic / mechanical / engineering

Branch office: Mississauga - Mississauga Ontario L5T 2V5

As soon as possible Schedule: Monday to Friday (Day)

Description

Groupe Sani Marc Inc., a Canadian leader in cleaning and sanitizing products, accessories, and equipment, is seeking a FieldService Supervisor.

This role involves localized support functions for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions.

Responsibilities

• Hire, onboard, and coach field technicians; ensure ongoing training on procedures, processes, and equipment.
• Plan and manage technicians’ schedules to meet service goals and customer demands efficiently.
• Conduct evaluations, provide feedback, and address performance or employee concerns.
• Lead, guide, and engage team members to maintain a positive and productive work environment.
• Monitor KPIs, analyze customer feedback, and implement strategies to enhance service quality.
• Create and refine service policies and procedures to optimize operations and customer satisfaction.
• Enforce company and safety standards (OSHA, WHMIS), conduct regular site audits, and maintain up-to-date PPE compliance.
• Act as liaison between clients, management, and field staff; resolve escalated customer issues promptly.
• Work with Sales to assess departmental needs, align processes, and support customer equipment training.
• Prepare regular reports on field activities and expenses; ensure team efficiency and minimize downtime.

Requirements

• 5–7 years of experience in field service operations, technical service, or maintenance (depending on industry).
• 2–3 years of supervisory or management experience, preferably leading field technicians or service teams.
• Background in customer service and issue resolution, including handling escalated complaints.
• Demonstrated success in process improvement and implementing service standards or KPIs.
• Understanding of the equipment, tools, or technology used in the field (specific to your industry).
• Proficiency with MS Office, CRM systems, and service management software.

Advantages

• Reimbursement of training and development activities
• Telemedecine
• Corporate events
• Group insurance coverage
• Talent referencing
• Employee discount
• Employer's participatory RRSP
• Employee Assistance Program
• Mobile holidays
• Gifts of recognition of seniority
• Life insurance
• Long Term Disability Insurance
• Medical and paramedical expenses insurance
• Dental insurance
• Social activities

Note: Specific Skills and Required Profile

• Organizational skills (work method)
• Strong leadership and people management abilities.
• Excellent communication and customer relations skills.
• Skilled in problem-solving and decision-making under pressure.
• High level of organization and attention to detail.
• Commitment to safety and continuous improvement.

Disclaimer

Why join us?

• We are a company that focuses on employee well-being and professional development;
• You will be eligible for our group insurance plan and retirement program;
• We believe in employee growth, continuous learning, and providing opportunities to advance within the company;
• Possibility of remote work and flexible schedules, based on team needs;
• We care about the health of our employees; that’s why we provide healthy snacks and reimburse part of the costs for fitness activities.