Field Service Supervisor

Metso; Kelowna; On-site; CAD 65,000 - 85,000; Full time

Job summary

A global leader in sustainable technologies is seeking a Field Service expert to join their team in Canada. You will be responsible for maintaining and installing mining process equipment, ensuring customer satisfaction through exceptional service. The role requires millwright certification, willingness to travel up to 70%, and fluency in English, with a preference for French. A hybrid working environment and opportunities for personal growth await the right candidate.

Benefits

Occupational healthcare

Annual bonus

Flexible work environment

Extensive learning opportunities

Inclusive work culture

Qualifications

• Minimum of 5 years in field service.
• Valid Canadian passport and driver’s license.
• Fluency in English and preferred fluency in French.
• Ability to read and understand mechanical drawings.

Responsibilities

• Prepare for field assignments and ensure readiness.
• Collaborate with technical support staff.
• Provide advisory services during installation.
• Coordinate activities with customers and contractors.
• Guide crews in safely performing maintenance.

Skills

Leadership Skills

Customer Focused

Expert Communicator

Technical Proficiency

Product Knowledge

Tech-Savvy

Pressure Performer

Emergency Ready

Education

Millwright certification

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Introduction

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Team you belong to

You will join a team of Field Service experts committed to the repair, maintenance and installation of Metso’s mining process equipment.

What You’ll Do

• Prepare for Growth: Before heading to a field assignment, you’ll dive deep into the detailed scope of work, drawings, company procedures, and specific instructions to ensure you’re fully prepared.
• Collaborate with Experts: Work closely with Metso’s technical support staff to leverage their expertise.
• Provide Expert Guidance: Offer advisory services during installation, checkout, start-up and commissioning phases.
• Coordinate Activities: Liaise with customers and their contractors to ensure smooth field operations.
• Support Execution: Assist customers in maintaining the field schedule and ensuring timely completion of tasks.
• Safety First: Guide mill or contractor crews in safely performing maintenance, repairs and upgrades.
• Troubleshoot & Repair: Address mechanical issues and assist with corrective actions and repairs.
• Optimize Operations: Recommend operating and maintenance procedures to ensure equipment functions properly.
• Train & Educate: Train customer staff on proper maintenance and repair methods.
• Document & Report: Write detailed field reports outlining problems encountered, actions taken and future recommendations.
• Innovate & Improve: Suggest improvements to field methods and efficiency when appropriate.
• Track Expenses: Submit expense statements in line with Metso’s travel policies and procedures.
• Versatile Service: Take on other service‑related tasks as requested by the Field Service Manager.
• Travel Ready: Be prepared for both domestic and international travel as needed.
• Adapt & Excel: Perform other miscellaneous tasks and special projects as required.

Who You Are

• Certified & Experienced: Millwright certification or equivalent experience with a minimum of 5 years in field service.
• Globally Ready: Valid Canadian passport and driver’s license.
• Leadership Skills: Ability to coordinate, plan and organise field service assignments.
• Customer‑Focused: Motivated and oriented towards customer satisfaction.
• Expert Communicator: High communication skills with mandatory fluency in English (oral and written) and preferred fluency in French (oral and written).
• Technical Proficiency: Ability to read and understand mechanical drawings in both the English and metric systems.
• Product Knowledge: Familiarity with Metso’s equipment.
• Tech‑Savvy: Adequate computer skills, capable of working with Microsoft Windows, Word, Excel and Outlook.
• Travel Enthusiast: Willingness to travel to job sites, including extended periods, up to 70% of the time.
• Pressure Performer: Capable of handling tasks in a time‑sensitive setting, with the potential for 16‑hour workdays.
• Emergency Ready: Willingness to respond to field service emergency calls on a 24/7 basis.
• Policy Adherent: Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.

What's In It For You

• Wellbeing and safety – benefit from occupational healthcare, a generous benefits plan, healthy‑living rewards, mental‑wellbeing services and engagement surveys.
• Annual bonus – global incentive programmes tied to business and performance targets.
• Hybrid working possibilities – flexible work environment while remaining a team player.
• Extensive learning opportunities – internal mobility, mentoring programmes, education assistance, ambitious projects and global prospects.
• Worldwide support – leverage our peer network for valuable assistance. We get things done together through open communication.
• A thriving culture – we are committed to an inclusive culture that enables everyone to do their best and reach their full potential. An inclusive, courageous, caring culture that unites us in building a sustainable future.

Get in touch

Want to rise above the possible with us? Click “Apply now” to leave your application.

For additional information, please contact Francesca Palermo, Talent Acquisition Specialist at [e-mail].

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you’re excited about this role, we encourage you to apply even if you don’t meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, colour, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as an individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.