Field Service Supervisor

Sani Marc Inc; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading cleaning solutions company in Coquitlam is seeking a Field Service Supervisor to manage technician support and customer service calls. The ideal candidate will have five years of experience and must be bilingual. This full-time position emphasizes operational efficiency and customer-focused solutions in a dynamic environment.

Benefits

Reimbursement of training activities

Telemedicine

Corporate events

Group insurance coverage

Talent referencing

Employee discount

Employer's participatory RRSP

Employee Assistance Program

Mobile holidays

Recognition gifts for seniority

Life insurance

Long Term Disability Insurance

Medical and paramedical expenses insurance

Dental insurance

Social activities

Qualifications

• Experience in a role involving troubleshooting and after-sales support is essential.
• Bilingualism in English and French is required for this position.
• Ability to learn and adapt to new technologies is crucial.

Responsibilities

• Serve as the main point of contact for technical needs nationwide.
• Distribute service calls effectively based on technician availability.
• Maintain and update service call logs and diagnostics.

Skills

Communication skills

Mechanical aptitude

Organizational skills

Customer focus

Time management

Effective listening

Leadership qualities

Education

Related college studies or experience

Five years of experience

Tools

Microsoft tools

Job description

Field Service Supervisor

Emploi - Permanent Full-time - Controller / Supervisor - mechanic / mechanical / engineering

Branch office: Coquitlam - Coquitlam British Columbia V3K 6T1

As soon as possible

Schedule: Monday to Friday (Day)

Salary: Starting at 65 000.00$

Description

Groupe Sani Marc Inc., a Canadian leader in cleaning and sanitizing products, accessories, and equipment, is seeking a Field Service Supervisor.

This role involves localized support functions for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions.

Responsibilities

• Act as the single point of contact for all customer technical needs nationwide.
• Handle customer transactions and respond to inquiries by telephone in a professional and timely manner.
• Manage the distribution of service calls within assigned territories.
• Perform diagnostics and evaluations related to parts and after-sales service, working closely with technicians, sales representatives, and customers.
• Address customer complaints or service issues, identify root causes, seek the appropriate support, and implement corrective actions to prevent recurrence.
• Schedule service calls for electromechanical equipment in coordination with technicians, following company policies and service standards.
• Maintain a high level of technical knowledge regarding electromechanical equipment, parts, and their functions.

Requirements

• College studies or experience in a related field
• Five years of experience in this field.
• Bilingualism in Quebec.
• Good communication skills
• Knowledge of Microsoft tools is required.
• Mechanical aptitude.

Advantages

• Reimbursement of training and development activities
• Telemedecine
• Corporate events
• Group insurance coverage
• Talent referencing
• Employee discount
• Employer's participatory RRSP
• Employee Assistance Program
• Mobile holidays
• Gifts of recognition of seniority
• Life insurance
• Long Term Disability Insurance
• Medical and paramedical expenses insurance
• Dental insurance
• Social activities

Specific Skills and Required Profile

• Organizational skills (work method)
• Good time manager
• Customer focus
• Effective listening and good communicator
• Leadership qualities

Disclaimer

Why join us?

• We are a company that focuses on employee well-being and professional development;
• You will be eligible for our group insurance plan and retirement program;
• We believe in employee growth, continuous learning, and providing opportunities to advance within the company;
• Possibility of remote work and flexible schedules, based on team needs;
• We care about the health of our employees; that’s why we provide healthy snacks and reimburse part of the costs for fitness activities.