Field Service Representative - Controls

ATS Automation; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading automation solutions provider in Toronto is looking for a Field Service Representative (Controls) to develop and troubleshoot control systems for custom automation equipment. The candidate will need at least five years of experience in automation/controls and proficiency in PLC programming and troubleshooting. Benefits include a competitive salary, vacation time, and a performance-based bonus structure. Join a high-performing team that advances healthcare through automation.

Benefits

Employee bonus

5% RRSP match

3 weeks vacation

Health and dental benefits

Half-Day Fridays

Continuous learning opportunities

Global mobility opportunities

Qualifications

• Minimum of five years experience in a hands-on automation/controls environment.
• Three+ years experience programming PLCs and HMIs.
• Demonstrated track record in diagnosing, troubleshooting automated machinery.

Responsibilities

• Develop and program software specific to customer requirements.
• Troubleshoot controls and electrical equipment at customer's facility.
• Travel to domestic and international customer locations for support.

Skills

Programming of control systems

Troubleshooting electrical controls

Communication skills

Knowledge of pneumatics and hydraulics

Microsoft Word

Microsoft Excel

Education

Post-secondary diploma or degree in programming/electrical engineering

Tools

Allen Bradley software

Siemens software

Job description

Overview

The world isn’t standing still, and neither is ATS Life Sciences. We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team, a division of ATS Corporation, a publicly traded global enterprise with a proud history. We help advance the future with our factory-wide automation solutions. Within Life Sciences Systems, we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

What\’s in it for you?

Join a high-performing automation team where you’ll engineer and optimize control systems in real-world environments — ensuring reliability, precision, and peak machine performance.

Benefits:

• 3-6% employee bonus (based on individual and divisional performance)
• 5% RRSP match Stock purchase plan
• Starting 3 weeks of vacation
• Benefits package (health and dental) + $600 health spending account
• Half-Day Fridays
• Expand your horizons through travel and global experiences
• Continuous learning and career growth with global mobility opportunities
• A chance to contribute to something bigger — advancing the future of healthcare through automation

Job Description

ROLE SUMMARY:

The Field Service Representative (Controls) will be responsible for the design, development, troubleshooting, and documentation of complete control programs for custom automation equipment. Programming of control systems using PLCs, PCs, servo drives, robots, and other specialized controllers is required. Skills in troubleshooting electrical controls and mechanical mechanisms are essential. As part of the After Sales Service team, the incumbent will often work independently on customer sites and will be responsible for organizing, communicating and completing work on time and as planned. This position will be rotated through periods of travel and service work, and periods integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems.

Responsibilities include:

• Develop and program software (PLC and/or PC based) specific to customer requirements.
• Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
• Utilize in-depth knowledge of ATS technology to recommend efficient and cost effective solutions to customer needs.
• Report, troubleshoot and correct abnormal equipment conditions.
• Organize, communicate and complete work as per the project plan and customer requirements.
• Monitor for and act on opportunities to suggest additional tools or equipment necessary to better operate or maintain customer equipment.
• Travel to domestic and international customer locations for long and short-term support.
• Travel is typically 50 to 60%, but there could be periods of higher travel requests during service rotations per year.
• When required, lead on-site teams in the execution of project plans at customer sites.
• Act as a liaison for the on-site team, ATS Project Management and the customer, ensuring project plans are communicated and executed as per customer requirements and ATS agreement.
• Coordinate third-party vendors and assist to resolve technical issues as required.
• Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
• Participate in rotational on-call remote support, providing 24-hour remote support to our customers when required by the business.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• During integration into Systems build you’ll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions.
• Be able to work both independently at times and as part of a team.
• Set an example of company culture with integrity and professional competence while on ATS property, customer sites and traveling on ATS business.

Health, Safety and Environmental

• All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
• Work in compliance with divisional health, safety and environmental procedures.
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
• Report any unsafe conditions or unsafe acts.
• Report defect in any equipment or protective device.
• Ensure that the required protective equipment is used for the assigned tasks.
• Attend all required health, safety and environmental training.
• Report any accidents/incidents to supervisor.
• Assist in investigating accidents/incidents.
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

Qualifications

Education:

• A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.

Experience:

• A minimum of five years of experience in a hands-on automation/controls environment.
• Three+ years of experience programming Programmable Logic Controllers (PLC) and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
• Demonstrated track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery.
• Strong verbal and written communication skills.
• Professional demeanor with well-developed interpersonal skills, able to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
• Excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls.
• Proficient with Microsoft Word and Excel.

#IND1

If you\'re excited about this role but do not meet all the qualifications listed above, you are still encouraged to apply.

Why You Should Join

• We value our PEOPLE – The foundation of a great company is having the best team, which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team — diverse and inclusive teams.
• What we do MATTERS – our Life Sciences projects contribute to improving the lives of people around the world. ATS has a commitment to be carbon neutral by 2030.
• INNOVATION and PROBLEM SOLVING is at our core – Our pursuit of continuous improvement. Building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and creative problem-solving.
• We prioritize internal GROWTH & DEVELOPMENT – Tuition reimbursement, individual development programs and promoting from within.
• We offer COMPETITIVE Total Rewards – Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus, benefits including Lifestyle Spending Account, 5% RRSP matching and optional Employee Share Purchase Program.
• A place to BELONG – We celebrate differences and provide equal opportunities for growth and development. We value diversity of thought, background, and experiences.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We ask that those who require assistance notify our offices as soon as possible if accommodation is necessary.