Field Service Representative - Canada

Hologic, Inc.; Mississauga; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading medical technology company is seeking a Field Service Representative to perform maintenance services for medical equipment across Canada. The ideal candidate will be bilingual in French and English, possess strong technical troubleshooting skills, and be comfortable with extensive travel. This role is crucial in ensuring optimal equipment performance and customer satisfaction.

Benefits

Comprehensive training

Career development opportunities

Qualifications

• 1–2 years of related field experience with direct customer interaction.
• Valid Canadian driver's license with a clean driving record.
• Strong understanding of medical equipment operation.

Responsibilities

• Execute and document preventive maintenance activities according to service protocols.
• Plan and coordinate service routes to maximize travel efficiency.
• Troubleshoot and repair equipment, escalating complex issues as needed.

Skills

Bilingual (French/English)

Problem-solving

Time management

Mechanical troubleshooting

Customer interaction

Education

BS/BA degree or equivalent experience

Tools

CRM/service management tools

Job description

Overview

Hologic is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women’s health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. Join our growing, innovative, and passionate team, where you can make a dramatic impact in the world of healthcare.

As a Field Service Representative (FSR), you will plan, coordinate, and perform preventive maintenance services for small capital medical equipment across Canada, supporting our Surgical, Diagnostics, and Breast & Skeletal Health divisions. Your expertise in technical troubleshooting and your proactive approach will ensure optimal equipment performance and outstanding customer satisfaction. This is a field-based role, requiring extensive travel and bilingual (French/English) proficiency.

Key Responsibilities

• Execute and document preventive maintenance activities according to service protocols and manufacturer specifications.
• Plan and coordinate service routes to maximize travel efficiency and minimize disruption to clinical operations.
• Build strong relationships with clinical and biomedical teams at customer sites.
• Troubleshoot and repair equipment, escalating complex issues to engineering as needed.
• Provide feedback on product and service issues to internal stakeholders.
• Represent Hologic with professionalism and technical confidence during all customer interactions.
• Maintain accurate and timely service documentation within the CRM system.

Knowledge Required

• Strong understanding of medical equipment operation, particularly fluid management systems, diagnostics platforms, and mammography units.
• Knowledge of regulatory standards related to medical device servicing.
• Familiarity with CRM/service management tools.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of electronic testing equipment and inventory/procurement systems.

Skills and Abilities

• Excellent organizational and time management skills.
• Strong problem-solving and analytical capabilities.
• Ability to independently manage a dynamic, travel-heavy schedule.
• Effective communication skills in both French and English (verbal and written).
• Mechanical and electrical troubleshooting proficiency.
• Competence in technical documentation and reporting.
• Strong computer skills and ability to interface with customers.
• Experience with robotics, fluidics, and pneumatics preferred.

Behavioral Competencies

• Self-starter with high energy and a can-do attitude.
• Comfortable working independently in a field-based environment.
• Adaptive and solutions-oriented, able to thrive in unpredictable or high-pressure situations.
• Customer-centric approach with a collaborative mindset.
• Willingness to travel extensively (75%+; 3–4 nights away per week) and work across multiple provinces.

Qualifications

• Bilingualism (French & English) required.
• Valid Canadian driver’s license with a clean driving record.
• BS/BA degree or equivalent experience preferred; AA/AS degree and/or practical military experience considered.

Experience

• 1–2 years of related field experience with direct customer interaction.

Why join Hologic?

We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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