Field Service Representative

STERIS Canada Corporation; Remote; CAD 67,000; Full time

Job summary

A leading healthcare solutions company is seeking a Field Service Technician in Kamloops to provide exceptional customer service through maintenance and troubleshooting of equipment. The role involves traveling to various locations, establishing relationships with customers, and offering technical support. Candidates must have a high school diploma or GED, with relevant mechanical or technical experience, and a valid driver's license. Benefits include competitive pay, vacation, and healthcare coverage.

Benefits

Market competitive pay

3 weeks vacation and 12 holidays

Healthcare, Dental and Vision Benefits

Company Vehicle

Company Cell Phone/Laptop

Tools, Equipment, Uniforms provided

Retirement plan with company match

Qualifications

• 4 years of work experience with 2+ years in mechanical/technical fields.
• Valid provincial driver’s license with acceptable record.
• Strong organizational and problem-solving skills.
• Ability to navigate and use Microsoft Office programs.

Responsibilities

• Provide preventive and corrective maintenance on equipment.
• Establish and maintain effective communication with customers.
• Promote STERIS growth by identifying sales opportunities.
• Travel to customer sites as required for service.

Skills

Mechanical skills

Technical troubleshooting

HVAC knowledge

Electrical skills

Plumbing skills

Customer service

Education

High school diploma or GED

Associates degree in mechanical area

Tools

Microsoft Office

Standard tools for maintenance

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

As a STERIS Field Service Technician, you will act as the face of our company by ensuring top‑notch service for our customers. In this field‑based, Customer‑facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro‑mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

HVAC repair, mechanics and maintenance, refrigeration, appliance repair, washer repair, industrial boilers and chillers, industrial equipment repair, diesel and automotive engine repair, Millwright, aviation repair, plumbing and electrical work, steam, water, and condensate systems, pneumatic and hydraulic systems.

You will travel outside Kamloops 30% of the time. When you are not servicing Customers in Kamloops, you will be servicing Customers from Lillocet, North to 100 Mile House and Williams Lake. Occasional travel to Vancouver or Kelowna area.

What you'll do as a Field Service Representative

• Drive Customer satisfaction through pro‑active communication and commitment to resolving Customer’s issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special‑purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.

The Experience, Skills, and Abilities Required

Required:

• High school diploma or GED with 4 years of work experience, with 2+ years of experience in mechanical/technical directly related experience (such as but not limited to Mechanical, Electrical, Plumbing, HVAC, Automotive)
• Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines
• Ability to travel to the USA for training (all expenses paid)
• Ability to work flexible hours (at times outside “normal business hours”) and travel as required
• Strong technical, organizational, problem‑solving and troubleshooting skills
• Excellent verbal and written communication skills
• Experience with navigating a computer and exposure to Microsoft Office programs
• Comfortable working independently without supervision
• Flexibility to handle multiple, changing priorities
• Willingness to work in a hospital setting that may include visibility to emergency trauma

Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience maybe considered toward technical experience requirement.

Preferred:

• Experience in plumbing, steam, electrical mechanical, industrial mechancial, and millwright

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well‑being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long‑term career

Annual pay rate for this opportunity is $66,500. This position is incentive plan eligible.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

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