Field Service Engineers

Tetra Pak processing and packaging solutions for food and beverages; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global packaging solution provider is seeking a Service Engineer to maintain and troubleshoot food processing and packaging equipment. This role involves traveling to customer sites, conducting preventive maintenance, and training operators to ensure optimal equipment performance. Ideal candidates will have over 5 years of related experience and a strong technical background. Join us in our mission to protect food, people, and the planet.

Benefits

Market competitive compensation

Opportunities for development and training

Flexible working arrangements

Culture of diversity and inclusion

Qualifications

• 5+ years experience in installations, maintenance, or service work.
• Hands-on experience in maintaining manufacturing equipment.
• Ability to travel up to 10% of the time.

Responsibilities

• Travel to customer sites to perform preventive and corrective maintenance.
• Analyze technical issues and train customer operators.
• Lead pre-planned capital equipment installations.

Skills

Preventive maintenance

Service work

Technical troubleshooting

Customer service mindset

Intermediate English

Education

Education in industrial systems automation or process engineering

Tools

Allen Bradley frequency drives

GE Fanuc

Rockwell RSLogix 5000

DeviceNet and Ethernet communication

Job description

At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.

Job Summary

Be the face of Tetra Pak. Deliver excellence where it matters most.

As a Service Engineer you’ll lead the charge of delivering high‑quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance you’ll play a key role in ensuring our equipment and our customer relationships run smoothly.

As a part of our Customer Service Operations team you will be first in the field to maintain food processing and packaging equipment at our customers facilities. As someone who prides themselves on getting to the root of the problem you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority not only for us but for our customers and the communities they serve.

This is your opportunity to build a meaningful career while helping us make an impact to be proud of food people and the planet.

This role is located onsite in City of Calgary Alberta Canada.

What you will do

As a Maintenance Engineer you will :

• Travel to customer sites to :
• Perform preventive and corrective maintenance troubleshooting and installations
• Analyze technical issues and elevate when needed using standard operating processes
• Train customer operators and support production efficiency
• Perform installation commissioning and performance validation of Capital Equipment at customer sites in alignment with the Installation-to-Performance (ItP) process
• Serve as lead engineer for Level 1 and Level 2 Capital Equipment installations ensuring adherence to the ItP framework and customer requirements
• Lead the planning coordination and execution of preventive maintenance activities maintaining compliance with the defined scope of service Efficiently reinstate equipment and production lines to operational status in accordance with agreed service targets
• Conduct root cause analysis restore baseline operating conditions and troubleshoot mechanical and electro‑mechanical issues to ensure optimal system performance
• Monitor service contracts and contribute to business development
• Ensure compliance with safety food quality and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

Who you are

• Plus 5 years experience in installations maintenance and / or service work.
• Capability of independently performing preventive maintenance troubleshooting industrial systems executing installation task completing rebuilding kit operations and managing system upgrade implementations.
• Education in industrial systems automation or process engineering
• Hands‑on experience in maintaining manufacturing equipment is required.
• Proven ability to independently perform preventive maintenance equipment installations and rebuilding kit tasks.
• Strong automation knowledge in Allen Bradley frequency drives GE Fanuc Rockwell RSLogix 5000 DeviceNet and Ethernet communication or similar technologies. Familiarity with PAM / SAM and DMC is a plus.
• Ability to travel up to 10% of the time since this position is on site
• Intermediate level of English (written and verbal)
• A proactive customer‑first mindset

Why Join Us

• Supported to Grow : Advance your technical and leadership skills.
• Empowered to Deliver : Make a direct impact on customer success.
• Reach & Stability : Thrive in a global company with purpose and presence.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• A culture that pioneers a spirit of innovation where our industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on October 30 2025.

If you have any questions about your application please contact Jatwana Calhoun Brown .