Field Service Engineer, MALDI Biotyper

Bruker; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading analytical instrumentation company is seeking a Field Service Engineer in Vancouver, Canada. This role involves performing preventive maintenance and troubleshooting on MALDI Biotyper instruments. Candidates should have a B.S. in engineering or related fields, along with at least 3 years of relevant experience and excellent communication skills. This position offers opportunities to work closely with customers and perform essential technical support.

Qualifications

• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Basic understanding of network interfacing.
• General understanding of analog electronics and high voltage circuitry.

Responsibilities

• Perform Preventive Maintenance on MALDI Biotyper Systems.
• Troubleshoot on-site issues using DVM or remote diagnostic software.
• Coordinate customer support and training sessions.

Skills

Excellent communication skills

Working knowledge of MS Office

Customer focus

Strong organizational skills

Ability to travel

Education

B.S. Degree in electrical engineering or related field

Job description

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 11,000 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

We have a Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments. This position is based in Vancouver, Canada.

Responsibilities

• Performs Preventive Maintenance (PM) and basic services on our MALDI Biotyper Systems. Preventive Maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the MALDI Biotyper application performs to Bruker specification. Preventive Maintenance also includes running complex organic and biochemical compounds that verify system performance.
• Basic troubleshooting on-site using Digital Volt Meter (DVM) or via remote diagnostic software to independently determine whether an onsite visit is required.
• Re-qualify the instrument after service repair by executing Operational and Performance protocols including running complex compounds for verification.
• Makes travel arrangements and generates individual expense reports.
• Secures customer’s acceptance of the Preventive Maintenance or repair.
• Coordinates customer WebEx Sessions, phone support, and lab facility inspection.
• Required to attend certified MALDI Biotyper product training in German factory.
• Communicates/works closely with service/support centers.

Qualifications

Education and/or Experience:

• B.S. Degree in electrical engineering, electronics, biotech or chemistry related fields or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.

Qualifications:

• Working knowledge of MS Office products.
• Basic understanding of network interfacing.
• Valid Driver’s license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.