Field Service Engineer: IP Broadcast Networks (Entry–Sr)

Evertz Microsystems Limited; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global manufacturer of broadcast solutions is seeking a Customer Support Technician to provide technical support and customer service. You will implement and troubleshoot IP networks, engage directly with clients, and conduct training sessions. The ideal candidate should have a strong technical background, particularly in networking, and a desire to offer service excellence. A valid Ontario driver's license is required.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-life balance

Career progression

Casual work environment

Qualifications

• Unparalleled desire to help the customer and deliver service excellence.
• Strong comfort level with Linux is highly desired.
• Some Network troubleshooting experience.

Responsibilities

• Engage in implementation, documentation and deployment of IP Networks.
• Respond to customers regarding operational issues and maintenance.
• Assess customer application and troubleshoot issues.

Skills

Customer service excellence

Technical troubleshooting

Knowledge of IP Networking Protocols

Linux proficiency

Education

Education in Computer Networking or related experience

Electrical, Electronic or Computer Electronic Technician education

Job description

A leading global manufacturer of broadcast solutions is seeking a Customer Support Technician to provide technical support and customer service. You will implement and troubleshoot IP networks, engage directly with clients, and conduct training sessions. The ideal candidate should have a strong technical background, particularly in networking, and a desire to offer service excellence. A valid Ontario driver's license is required.