Field Service Engineer - Imaging (Northern New Jersey)

Philips; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading health technology company is looking for a Field Service Engineer to manage customer relationships and provide technical service. You will travel approximately 70% and ensure equipment is functional in healthcare settings. Candidates should have at least 1 year of experience in imaging service and an associate degree in electronics or related field. This full-time position offers competitive pay and comprehensive benefits.

Benefits

Hourly pay of $44.17 plus overtime

Generous PTO

401(k) up to 7% match

Education reimbursement

Company fleet/car

Qualifications

• At least 1 year of experience in a diagnostic imaging service environment.
• Ability to understand and apply electronic and mechanical theory.
• Must be able to perform physical, cognitive, and environmental requirements.

Responsibilities

• Provide exceptional customer service and manage customer relationships.
• Complete various administrative duties and maintain quality and safety standards.
• Diagnose and resolve technical problems in customer's equipment.

Skills

Customer service

Diagnostic imaging

Mechanical theory

Electronic theory

Networking theory

Education

Associate degree in electronics or related field

BSEE/BSEET/BSME/BSMET preferred

Job description

Job Title

Field Service Engineer – Imaging (Northern New Jersey)

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your Role

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learn new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're The Right Fit If

• You’ve acquired at least 1 year of experience in a diagnostic imaging (field or hospital-based) service environment. Experience with MR and/or CT equipment is highly preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an associate degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Benefits

The hourly pay for this union position in NJ is $44.17, plus overtime eligible. This role also includes lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes generous PTO, 401(k) (up to 7% match), HSA with company contribution, stock purchase plan, education reimbursement, and more. Other compensation such as an annual incentive plan, field service incentive bonus, sales commission, or long-term incentives may be offered.

Additional Information

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to New Brunswick, NJ.
• This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Equal Employment Opportunity Statement

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.