Field Service Engineer

TRUMPF; Remote; CAD 55,000 - 75,000; Full time

Job summary

A family-run high-tech company is seeking a Mobile Service Technician in Oakville, Ontario. This role involves supporting customers across North America, troubleshooting and repairing equipment, and participating in extensive training. Candidates should have a technical degree or relevant experience and at least 2 years in technical service. Extensive travel, including international trips, is a core requirement of the position. Join us in powering the digital networking of the manufacturing industry.

Qualifications

• Must have problem-solving skills and provide technical support to customers.
• A two-year technical degree or equivalent experience is preferred.
• 2+ years of experience in a technical service or customer support role is required.

Responsibilities

• Support TRUMPF customers in North America.
• Install, maintain, troubleshoot and repair equipment.
• Complete paperwork on time with high quality.
• Provide on-call 24/7 support as needed.
• Participate in training lasting approximately 5 - 6 months.

Skills

Problem-solving

Technical troubleshooting

Communication skills

Root cause analysis

Customer service

Education

Two-year technical degree in engineering or related field

2+ years of experience in technical service

Tools

Electrical and computer systems

Measurement tools

Hand tools

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?

We are a high-tech company providing machine tools and laser technology solutions for the Automotive, Aerospace, Medical Industries and the Scientific Research Community. We are looking for people who can face new challenges with a fresh mindset. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group.

• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.

• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products.

• Complete basic retrofits, software installations and customer training.

• Complete paperwork on time with high quality

• Work independently to resolve technical problems and maintain good relationship to customers

• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support

• Adhere to all company guidelines

• Any additional responsibilities as deemed necessary by management

• Must be located, or ability to relocate, within 45 minutes of a major International Airport

• 100% travel both domestically and internationally as required.

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and work experience

• 2 or more years of experience in technical service, field service, repair or customer service required

• Strong electrical and computer systems experience and high level of diagnostic skills

• Previous experience with robotics, lasers, automation systems or mechatronics required.

• Experience with TRUMPF equipment considered advantageous.

• Previous experience with hand tools and measurement tools required

• Ability to conduct root cause analysis, document findings and explain to both external and internal customers