Field Service Engineer

Tomra; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Mississauga is seeking a Field Service Engineer to deliver exceptional technical support and training on cutting-edge food sorting equipment. The ideal candidate has a strong background in electronics and customer service, with the ability to troubleshoot and maintain machinery in various environments. This full-time role emphasizes teamwork and a safety-first culture.

Benefits

Strong benefits offering including medical, dental, and vision plan options

Healthy PTO policy with 31 days annually

Generous parental leave policy

Qualifications

• Strong understanding of electronics and electrical assembly.
• Proven ability to analyze and interpret technical procedures.
• Excellent communication and customer service skills.

Responsibilities

• Perform field service work at customer sites.
• Analyze, diagnose, and troubleshoot machine problems.
• Instruct and train customers on machine operation.

Skills

Relevant knowledge of electronics

Customer service

Mechanical knowledge

Electrical assembly

Troubleshooting

Education

Associates degree in electrical, electronic, automation, or related field

Tools

Microsoft Office

Job description

The Field Service Engineer is responsible for delivering exceptional technical support maintenance installation and customer training services for TOMRAs cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRAs solutions maximize equipment performance and enhance customer satisfaction.

Primary Job Functions

• Perform field service work at customer sites which includes installation commissioning testing integration optimization maintenance and repair ensuring full functionality according to machine specifications
• Perform all mechanical electrical electronic and optical tuning and setup
• Analyze evaluate and diagnose equipment; troubleshooting machine problems through to resolution
• Perform preventative maintenance including preseason service postseason service and enhancing ongoing performance of machines
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible ensure customer is well informed of the next steps and potential costs
• Address customer complaints and if necessary elevate to appropriate stakeholders
• Maintain close relationships and work collaboratively with engineering research & development sales customer solution delivery and other internal stakeholders for continuous improvement activities to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing refurbishment refitting upgrades or new installs all projects require teamwork
• Act as the voice of the customer in the value chain to improve products systems and services by reporting on feedback and comments received in the field leadership research and development or sales
• Assist with training and development of new Field Service Engineers as requested.
• Instruct and train customers on operation of machine utilization and required maintenance of the systems
• Manage and control tools test equipment technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team
• Promote a Safety First culture throughout the company our customers and our industry

Qualifications

Required Skills / Abilities

• Relevant knowledge of electronics / electrical assembly and wiring
• Strong understanding / knowledge of electronics and electrical assembly and wiring
• Proven to read analyse and interpret technical procedures and / or governmental regulations
• Assist and support customers in a professional manner
• Ability to establish and maintain effective working relationships with customers internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary
• Competent with Microsoft Office Word Excel and Outlook
• A positive attitude with a strong customer service mindset
• Proficiency in French is prefered

Education

• An Associates degree in electrical electronic automation mechanical mechatronics sustainable manufacturing or industrial engineering is preferred or combination education and equivalent experience is accepted

Work Environment

• Ability to work in Food processing plants farms cold storage facilities and outside in high / low temperatures
• Ability to work in an open office environment as well as industrial customer worksites

Experience

• Twoplus years experience in field service and customer support
• Two plus years experience in PC building repairing and diagnostic testing
• Two plus years experience in installing software on PCs
• Experience with packaging and or printing machinery a plus
• Experience engaging with customers in a service delivery environment
• Experience in electronic system troubleshooting a plus
• Working knowledge of basic analog and digital circuits electrical power circuits PLC circuits
• Working knowledge of basic test equipment such as oscilloscopes and voltmeters
• Knowledge of computer hardware and configurations
• Basic knowledge of MS Office products; Word Excel and PPT
• Ability to read schematics

Physical Requirements

• Be able to lift up to 80 lbs. of equipment on a regular basis
• Must be able to frequently bend kneel or stand
• Must be able to work in confined spaces
• Ability to distinguish between the full range of colors in the color spectrum
• No major food allergies that would impede ability to work around or near food nuts fruits vegetables protein and seafood

Travel

• Willing to travel for at least 70% of the time domestic and international travel based on a flexible schedule; includes weekends and / or holiday travels
• Ability to obtain and maintain a passport

Driving

• Ability to drive without restriction in residency country

Additional Information

Pay Band

For Canada applicants the anticipated hourly base pay range for this position is $31.25 to $37.50 per hour . The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location.

Why work for us

Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste. We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged.

What we offer

• Strong benefits offering with medical dental and vision plan options that cover premiums at 100% for employees
• Be part of a renowned GoldLevel 2023 Cigna Healthy Workforce Winning organization
• Healthy PTO policy with 31 days annually (sick vacation holiday) which increases with each year of seniority
• We offer a generous parental leave policy to ensure you have the time and flexibility to bond with your new child.
• Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste
• Inclusive company culture that values diversity well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development : We are passionate about people and seeing them succeed
• We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged

Remote Work : No

Employment Type : Full-time

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Vacancy : 1

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.