Field Service Engineer

HITACHI ENERGY CANADA INC.; Calgary; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading energy solutions company in Calgary is looking for a Field Service Engineer to maintain and optimize high-voltage installations. The role involves customer support, technical guidance, and compliance with safety protocols. Ideal candidates should have a degree in Electrical Engineering and at least 5 years of relevant experience. The position offers comprehensive benefits, including a hybrid work policy.

Benefits

Comprehensive group insurance

Pension plan with employer contribution

Bonus program

Fitness and wellness program

24/7 employee assistance program

Qualifications

• Minimum 5 years of experience in substations and industrial electrification projects.
• Member of a Professional Engineering association in Canada (or eligible).
• Hands-on experience with substation equipment, protection relays, and HV breakers.

Responsibilities

• Serve as the first point of contact for maintenance and repair of FACTS & HVDC systems.
• Provide customer support via phone and on-site.
• Offer technical guidance and mentorship to less experienced personnel.

Skills

Electrical safety knowledge

Communication skills

Leadership

Analytical skills

Ability to work under pressure

Education

Bachelor’s degree in Electrical Engineering

Tools

Computer-based control systems

Job description

Description

Join Hitachi Energy’s Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer, you’ll be at the forefront of maintaining and optimizing high-voltage installations in both utility and industrial environments.

You’ll work with cutting‑edge technologies including Substations, FACTS (Flexible AC Transmission Systems), and HVDC systems, contributing to the reliability and performance of the grid.

Upon hiring, the candidate will receive hands‑on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached, the candidate will be expected to execute tasks autonomously, with remote support from the team.

How You’ll Make an Impact

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations / systems.
• Provide customer support via phone and on‑site deployments.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Offer technical guidance and mentorship to less experienced personnel, including leading customer training sessions.
• Ensure compliance with health and safety protocols during all work activities.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

Your Background

• Bachelor’s degree in Electrical Engineering (Power Systems preferred).
• Member of a Professional Engineering association in Canada (or eligible).
• Minimum 5 years of experience in substations and industrial electrification projects.
• Strong knowledge of electrical safety, regulations, and compliance.
• Hands‑on experience with substation equipment, protection relays, HV breakers, transformers, and electrical apparatus.
• Experience with computer‑based control systems.
• Ability to perform under pressure in time‑critical scenarios.
• Familiarity with Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC, etc.).
• Strong communication, leadership, initiative, and analytical skills.
• Ability to lead subcontractors and customer resources when needed.
• Organized, flexible, autonomous, and precise.
• Proficient with relevant computer tools.
• Willingness to travel extensively.

More About us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24 / 7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.

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