Field Service Engineer

Hitachi; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Field Service Engineer in Calgary, Alberta, to maintain and optimize high-voltage installations. The role involves serving as a primary contact for FACTS & HVDC systems, providing customer support, and ensuring compliance with safety protocols. Candidates should have a bachelor’s degree in Electrical Engineering and a minimum of 5 years' experience with substation equipment. The company offers comprehensive benefits, a pension plan, and a hybrid work policy.

Benefits

Comprehensive group insurance

Pension plan with attractive employer contribution

Bonus program

Fitness and wellness program

24/7 employee and family assistance program

Qualifications

• Bachelor’s degree in Electrical Engineering, preferably in Power Systems.
• Minimum 5 years experience in substations and industrial electrification projects.
• Hands-on experience with substation equipment, transformers, and electrical apparatus.

Responsibilities

• Maintain and optimize high-voltage installations.
• Provide customer support on-site and via phone.
• Ensure compliance with health and safety protocols.

Skills

Electrical safety regulations knowledge

Communication skills

Leadership skills

Analytical skills

Ability to perform under pressure

Education

Bachelor’s degree in Electrical Engineering

Membership in a Professional Engineering association in Canada

Tools

Computer-based control systems

Substation equipment

Job description

Join Hitachi Energys Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer you’ll be at the forefront of maintaining and optimizing high-voltage installations in both utility and industrial environments.

You’ll work with cutting-edge technologies including Substations FACTS (Flexible AC Transmission Systems) and HVDC systems contributing to the reliability and performance of the grid.

Upon hiring the candidate will receive hands‑on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached the candidate will be expected to execute tasks autonomously with remote support from the team.

How You’ll Make an Impact

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations/systems.
• Provide customer support via phone and on-site deployments.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Offer technical guidance and mentorship to less experienced personnel including leading customer training sessions.
• Ensure compliance with health and safety protocols during all work activities.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

Your Background

• Bachelor’s degree in Electrical Engineering (Power Systems preferred).
• Member of a Professional Engineering association in Canada (or eligible).
• Minimum 5 years of experience in substations and industrial electrification projects.
• Strong knowledge of electrical safety regulations and compliance.
• Hands‑on experience with substation equipment, protection relays, HV breakers, transformers and electrical apparatus.
• Experience with computer‑based control systems.
• Ability to perform under pressure in time‑critical scenarios.
• Familiarity with Power Electronics SVC, SC or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC etc.).
• Strong communication, leadership, initiative and analytical skills.
• Ability to lead subcontractors and customer resources when needed.
• Organized, flexible, autonomous and precise.
• Proficient with relevant computer tools.
• Willingness to travel extensively.

More About us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Location: Calgary, Alberta, Canada