Field Service Engineer

Chemoscience; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A laboratory equipment company in Alberta is seeking a skilled technician to provide after-sales service support and repair of analytical instruments. The ideal candidate has a diploma in engineering, excellent problem-solving skills, and a minimum of 2 years experience in the scientific industry. Competitive compensation and opportunities for growth are provided.

Qualifications

• Minimum 2 years of related work experience in service/maintenance within the scientific industry.
• Understanding of robotic liquid handling equipment will be an advantage.
• Valid Class 3 driving license and personal vehicle is an added advantage.

Responsibilities

• Provide after-sales service support and repair of laboratory/analytical equipment.
• Respond to customer requests and troubleshoot problems.
• Prepare service reports and perform preventive maintenance.

Skills

Electrical troubleshooting

Technical consultation

Problem-solving

Communication skills

Education

Diploma/Degree in Electronics, Electrical, Mechanical Engineering

Job description

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning, and repair of laboratory/ research/ analytical equipment
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports
• Able to understand technical drawing/troubleshooting charts
• High level of electrical/electronic troubleshooting down to component level.
• Experience with analytical instrument and related installation/preventive maintenance/service procedure
• Able to learn and assimilate new technology quickly
• Provide quality repair and preventive maintenance service of company analytical equipment at customer site

REQUIREMENTS and TECHNICAL

• Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Detail oriented , self-starter and coachable
• High Level of troubleshooting attitude and adapt to multi-tasking environment
• Ability to work under pressure and strong problem-solving skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance within scientific industry will be an advantage
• Understanding of robotic liquid handling equipment will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage