Field Service Advisor

Toromont Industries; Northwestern Ontario; In loco; CAD 59.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive total rewards

Flexible work schedules across Eastern

Descrizione del lavoro

Toromont Cat in Thunder Bay is seeking a Field Service Advisor to lead the scheduling and coordination of equipment repairs with internal and external teams. You will keep customers informed throughout the repair cycle and help maintain quotes, timelines, and process flow to support timely WIP processing.

In this role you will work with Supervisors and Coordinators, ensure service reports are accurate, source parts, manage local purchases and coordinate warranty processing, all while upholding

Competenze

• Minimum post-secondary education.
• Minimum 5 years experience in service operations.

Mansioni

• Demonstrate safe and healthy work behaviours in line with Health and Safety policies.
• Update and manage Service Scheduler in a timely and accurate manner.
• Schedule both machine repairs and preventative maintenance for technicians.
• Coordinate with Service Supervisor, MSRs and PSSRs to meet deadlines for repairs.
• Provide customer support for incoming calls and follow up during and after repairs.
• Open and structure work orders, check service letters and warranty status, verify pay arrangements and upload into Service Scheduler.
• Collaborate with Coordinator to ensure timely and accurate service reports from Technicians.
• Source parts and tools during job set-up and provide shipping instructions to the site.
• Manage local purchases and review work orders for invoicing and credits/parts processing.
• Assist with Warranty and Goodwill processing including documentation and no-charge claims.
• Maintain current information cascading to Service Supervisors, Product Support Manager, MSRs and PSSR.
• Review and maintain WIP daily to support invoicing and KPIs.

Conoscenze

Field service

Scheduling

Service operations

Formazione

Post-secondary education

Strumenti

Service Scheduler

Descrizione del lavoro

Toromont Cat is looking for a Field Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Field Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type

Full Time, Contract

Compensation

$59,025.00 - $73,782.50

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives
• Update and manage Service Scheduler in a timely and accurate manner
• Schedule both machine repairs and preventative maintenance for the Technicians
• Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
• Collaborate with Coordinator to ensure all service reports provided by Technicians are timelyand accurate
• Source parts and tools during job set-up and provide shipping instructions to the site
• Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
• Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
• Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
• Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

• Minimum post-secondary education
• Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.