Field Scheduling Oprtn's Clerk

Hydro One; Barrie; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading electricity provider in Ontario is seeking a candidate for clerical and administrative support within their Customer Service System. Responsibilities include scheduling field orders, monitoring emails, and providing support to technicians. Candidates should have knowledge of data processing and proficiency in Microsoft Office. Strong communication skills in English are required. This position emphasizes teamwork and collaboration, ideal for those looking to contribute to community-focused initiatives.

Qualifications

• Must have proficiency in data input and manipulation.
• Requires experience with business processes and computerized systems.
• Understanding of forms and file management is necessary.

Responsibilities

• Perform clerical duties in support of Customer Service System.
• Support scheduling of field orders and switching requests.
• Monitor emails for scheduling corrective actions.

Skills

Data processing knowledge

Proficient in Microsoft Office

Understanding of technical terminology

Effective communication in English

Education

Completion of Grade XI or equivalent

Job description

50994-Barrie-Regular

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

General Accountabilities

• Perform clerical/administrative duties in support of the Customer Service System/Passport processes (or their replacements). Set up, monitor, issue, schedule and dispatch field orders. Communicate with internal customers/contractors.
• Perform clerical/administrative duties in support of the work to be performed by Lines and Planning Technicians utilizing various computerized systems, or their replacements (i.e., adding jobs in Outlook calendars). Communicate dates for external contractor to support HONI required work. Assist the Planning Technicians (PT#s) to reschedule contractor work if required.
• Monitor Zone Scheduling e‑mail box for necessary corrective action to be scheduled. Monitor and schedule switching requests.
• Support the Trouble Call and Switching Notification processes by ensuring the information provided in the Trouble Report and Switching Notification is complete and accurate, create work orders to collect costs, liaise with the field to solve any issues, coordinate the correction of any mischarges by requesting timesheet corrections, manage notification statuses, ensure Trouble Reports are submitted in a timely manner and closing the orders when work is complete.
• Support the Off‑Roads, Pole Setter and Floating processes by working with the field and TX Planning Techs to schedule equipment (including annual maintenance), maintain Off‑Road tracking tools, optimize the Pole Setter schedule by looking for bundling opportunities, schedule Hydro One drivers (Pole Setter and Floats), process rental requests for Off‑Road equipment if internal units are not available, create external requests for float moves if Hydro One drivers are not available and request over‑sized equipment permits with municipalities across the province.
• Perform a variety of miscellaneous clerical/administrative activities (ordering supplies & materials, recording attributes, mapping, maintain various zone lists and spreadsheets, managing mailboxes, processing Property Management Proposals, processing Waste Management requests, etc.), as required to maintain the effective operation of the department.
• Perform other duties as required.

Selection Criteria

• Requires a knowledge of data processing in order to input, manipulate and process data and proficiency in the use of standard word processing, spreadsheet, graphics and database application programs in order to establish and maintain a variety of data bases.
• Requires experience with computerized information systems like Microsoft Office. Requires experience associated with business processes to understand the organization, interrelationship of field staff and information sources.
• Requires an understanding of the various forms, file management and the application of various software packages.
• Requires a knowledge of English to effectively communicate to customer inquiries associated with service details and in the preparation of reports. This knowledge is considered to be normally acquired either through the successful completion of Grade XI in a Secondary, Commercial or Technical School or by having the equivalent level of education.
• Requires understanding of lines and customer service work to be familiar with technical terminology, equipment and materials and contacts involved, to understand applicable policies, practices and procedures. A period of up to three years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Hydro One and its partners/affiliates may use AI to screen, assess or select applicants for the position.

Employer of the year 2025

Deadline: December 16, 2025

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.