Field Representative

Trimac Transportation System; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A transportation industry leader in Alberta seeks a Field Representative to support the Terminal Manager by overseeing service delivery, integrating loaders/technicians, and managing customer relations. The ideal candidate has a high school diploma and a minimum of 3 years of relevant experience, excelling in relationship building and customer service. Join us for a rewarding career in a collaborative environment.

Benefits

Comprehensive benefits package

Paid vacation and sick time

Tuition Reimbursement Program

Continuous learning opportunities

Qualifications

• Minimum 3 years of relevant work experience.
• Knowledge of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods).

Responsibilities

• Support Terminal Manager for efficient service delivery.
• Oversee integration of loaders/technicians.
• Manage customer relations and site-specific orientations.

Skills

Relationship Building

Problem Solving

Conflict Management

Interpersonal Skills

Communication Skills

Leadership

Customer Service

Technological Competency

Education

High School Diploma or equivalent

Job description

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

The Field Representative is responsible for supporting the Terminal Manager in the efficient, safe, and profitable delivery of service to our customers in an assigned designated region. The Field Supervisor is accountable for overseeing the integration of new and supervision of existing loaders/technicians to ensure work performance aligns with Trimac safety and operational excellence and standards.

This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers, and internal departments including management, safety, human resources, and key contacts with local customers.

Responsibilities

• Building and maintaining relationships with Customers and Drivers and Loaders/Technicians
• Conducting regular site visits with Customers and Drivers
• Identifying new business opportunities with existing Customers
• Ensuring site-specific orientation, Safe Work Permits are current and compliant for existing Customers and communicated to Drivers and loaders/technicians
• Setting up site-specific orientation with new Drivers and Loaders/Technicians
• Attending ongoing Customer and operations meetings including safety
• Conducting Field Level Risk Assessments, Job Task Observations and communicating results
• Troubleshooting issues regarding service deviations and direct Customer concerns as they arise with both Drivers and Operations
• As required, process completed signed tickets (Bill of Ladings BOL)
• Reviewing, assessing, and approving performance, and requirements of new Loaders/Technicians post orientation
• Liaise with Terminal Manager in the hiring, performance, and termination process for Loaders/Technicians
• Managing general day-to-day operations
• Providing accurate information on resource and equipment needs
• Assisting and supporting Company Dispatch
• Assisting Terminal Manager with issues pertaining to Team’s performance, attendance and discipline
• Ensuring all safe work practices are being monitored and implemented
• Coordinating Drug & Alcohol processes including pre-hire and post-incident
• Responding, conducting, and investigating incidents in collaboration with Terminal Manager and HSSE
• Being accountable for the supply and distribution of appropriate PPE
• Participating in safety lanes in coordination with HSSE
• Following up with Loaders/Technicians on all required and ongoing compliance Documentation
• Champion, train, assist and troubleshoot the utilization of Company-specific technology
• On-Call per schedule
• Being flexible and adaptable to complete site-specific duties and tasks as required

Qualifications

• High School Diploma or equivalent required
• Minimum 3 years of relevant work experience

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Who You Are

• Able to build relationships with Customers and Loaders/Technicians
• Able to deal with problems and manage conflict
• Deal with difficult situations and conversations
• Excellent interpersonal and strong communication skills
• Able to lead and manage people including coaching and teaching
• Exceptional customer service skills
• Ability to champion change
• Technologically competent
• Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods, etc.) are followed by Drivers

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene