Field QA Engineer

Samsung Electronics America; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading global technology company in Mississauga is looking for a Software Quality Assurance Professional I to contribute to the Mobile Quality Lab. The successful candidate will execute protocol testing for mobile technologies, collaborate with R&D, and ensure quality across product lifecycles. This role is ideal for recent graduates with a background in telecommunications engineering and offers a range of employee benefits including competitive salary and a flexible work schedule.

Benefits

Fantastic employee discount on Samsung products

Competitive Salary and Performance-based plan

Employer-paid Medical and Dental coverage

Group RRSP plan

Free on-site gym

Subsidized cafeteria including free Starbucks

4-day in-office work schedule

Tuition Reimbursement

Virtual Pet Care

Additional Well Being Days

Qualifications

• Bachelor’s degree required in a relevant engineering field.
• 0-2 years of experience in telecommunications or a related field.
• Excellent verbal and written communication skills.

Responsibilities

• Execute device-level protocol testing for mobile technologies.
• Collaborate with cross-functional teams to troubleshoot issues.
• Document and track testing results and defect resolutions.

Skills

Telecommunications engineering

Analytical skills

Problem-solving

Communication

Knowledge of 5G technologies

Education

Bachelor’s degree in Electrical Engineering or related field

Tools

QXDM

XCAL

QCAT

Job description

Position Summary

Samsung Electronics Canada offers a work environment that values creativity and diversity. We seek the best talent who will ADD to our Culture and help Samsung become an even better place to work. If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada, please read on.

Perks:

• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care to ensure the well-being and health of your beloved furry companions
• Additional Well Being Days for better work life-balance

Samsung Electronics Canada’s Mobile Quality Lab is responsible for the quality control of all mobile products launched in the Canadian market. The Software Quality Assurance Professional I, will contribute as a Field QA Engineer, setting quality standards for new and existing technologies, while designing and conducting the tests that guarantee compliance with all customer, carrier, and regulatory requirements. This position will interface with cross-functional teams and operators, providing engineering support for new wireless product development and the validation of new features and technologies throughout the product lifecycle from the initial stage, to the lab entry phase, through product launch.

Role and Responsibilities

Essential Duties and Responsibilities:

• Execute Device-level protocol testing across 5G SA, 5G NSA, LTE, and legacy RATs under supervision.
• Perform Call Setup, Mobility Handover, Data Throughput, NR Acquisition, and feature validation (e.g., VoLTE, VoNR, EPS Fallback, SRS Tx Switching, etc.) with guidance.
• Support Satellite service Functional and Performance testing in NTN area under supervision.
• Knowledge with industry tools such as QXDM, QCAT, Shannon DM, XCAL, and XCAP for:
• Logging device behavior
• Debugging network attach, bearer setup, and mobility scenarios.
• Assist in designing, developing, and executing QA test plans and automation scripts under supervision.
• Collaborate with R&D, protocol, and operator teams to identify issues and support resolution efforts.
• Document test results, create issue reports, obtain proper logs, and track defects to closure under guidance.
• Maintain accurate and current project documentation, ensuring all necessary information is readily accessible.
• Participate in frequent business trips to different cities in Canada, including NTN area, as required.
• Familiarize with the Canadian mobile market and operator-specific requirements to support seamless adaptation to local environments.
• Support the proposal of new ideas and enhancements to SECA field operations by communicating with headquarters for various related features and issues.
• Contribute to operational objectives by assisting in strategic plans and reviews:
• Preparing and completing action plans
• Implementing quality and customer-service standards
• Resolving problems
• Completing audits
• Identifying trends
• Determining system improvements
• Implementing change
• Translate complex functional and technical requirements into detailed architecture and design under supervision. Support systems architecture, scalability, reliability, and performance.
• Maintain technical knowledge to support rapidly changing technology. Work under technical supervision with supplemental engineering support.
• Use technical engineering knowledge to understand customer applications, test cases, and requirements. Collaborate with teams in different time zones under guidance.
• Diagnose Protocol and System level issues from carriers under supervision, screen through and debug issues reported from carriers, and support IOT and field test by doing in-depth log analysis.

Skills and Qualifications

Requirements

Education:

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.

Knowledge:

• Basic understanding of SDLC and STLC.
• Familiarity with Network communications, 3GPP, GSMA IR.92, IR.94 standards, IMS, SIP, SDP, RTP, RTCP protocols, TCP/IP networking.
• Basic knowledge of 5G Technologies and Architectures: NSA, SA, Sub6, mmWave, NRCA, VoNR, EPSFB, gNB, AMF, SMF, UDM, AUSF, UPF.
• Basic Understanding of IMS, VoLTE, VoNR, EPS Fallback, and end-to-end call flows.
• Excellent verbal and written communication skills. Ability to deliver results in a team environment.

Experience:

• 0-2 years of technical or telecommunications engineering related experiences in mobile phone/tablet or related industry.

Preferred Qualifications:

• Experience in device protocol testing (LTE/5G NSA/SA) is a plus.
• Familiarity with tools such as XCAL/XCAP, QXDM, QCAT, QPST, SHANNON DM is a plus.
• Familiarity with NTN Satellite service in mobile is a strong plus.
• Strong problem-solving and analytical skills, especially in log analysis.
• Ability to work cross-functionally in a fast-paced environment.
• Experience working directly with mobile operators (Bell, Telus, Rogers, Videotron, etc.) for device testing is a plus.
• Background in interoperability testing (IOT) with network vendors is a plus.

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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