Field Operations Manager - C&F

Brandt Group of Companies; City of Moncton; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading machinery support firm in Canada is looking for a Field Operations Manager for the Atlantic region. This role entails providing leadership to branch service teams, executing strategic business plans, and driving profitability through effective customer support operations. Candidates should possess strong financial acumen, knowledge of heavy machinery, and excellent interpersonal skills. The position requires collaboration with branch operations and a commitment to continuous improvement through established processes.

Qualifications

• Experience in branch operations for service management.
• Strong financial acumen with a focus on branch GLs.
• Ability to mentor and teach financial skills to managers.

Responsibilities

• Execute customer support business plan to improve profitability.
• Develop succession plans for each store.
• Review financial performance and identify focus areas.
• Implement 5S and Lean principles in new stores.
• Collaborate with Division and Regional CSA managers.

Skills

Interpersonal communications

Negotiation

Conflict resolution

Knowledge of heavy machinery dealer business practices

Understanding of customer support process

Job description

Due to current growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor Ltd. customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field teams primary responsibility is to drive the profitability of the service departments. As the key person in this region your roll is to mentor and lead as they support their customers. Plans, processes, and communication must be developed and implemented to liase with the Branch network, who in turn provide front line support to our customers.

Responsibilities

• Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key rolls.
• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
• Develop plans for improved performance of the each department
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

Technical Skills & Knowledge

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Process specifically service operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Knowledge of products, customers, markets and competitors.
• Keen understanding of branch operations for service.
• Financial accumin with a focus on branch GL’s.
• The ability to teach financial accumin to your managers.