Field Operations Associate

W. W. Grainger; Fort St. John; On-site; CAD 30,000 - 60,000; Part time

Job summary

An industrial distribution company located in Fort St. John is seeking a Field Operations Associate to provide excellent customer service in the branch. This part-time role involves working 24 to 35 hours per week, focusing on the customer experience, promoting products, and ensuring all safety standards are met when servicing customer accounts. The ideal candidate will have a high school diploma and some customer service experience.

Benefits

Medical, dental, vision insurance

Paid time off

Employee discounts

Life insurance coverage

Qualifications

• 1-3 years' experience in retail or customer service environment.
• Ability to learn and operate powered industrial equipment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide overall customer service and support.
• Process customer transactions accurately.
• Promote company products to customers.

Skills

Customer service

Communication skills

Organizational skills

Sales focus

Education

High school diploma

Tools

Powered industrial equipment

Forklift

Job description

Overview

Location: FORT ST JOHN, British Columbia, CA, V1J 3X1

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary

The Field Operations Associate will serve customers in the branch. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile, organized. The individual objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

In this part-time role, the individual will be required to work in Grainger Canada branch and also be on the road servicing customer accounts. This is part-time role that will work between 24 and 35 hours per week M-F between the hours of 7:00 AM to 4:00 PM.

Principle Duties and Responsibilities

The duties and responsibilities of this position include but are not limited to:

• Ownership of the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
• Promote Company products and services to customers and provide substitutions where required
• Maintain well-rounded knowledge of products and tools sold including the completion of the required certification.
• Processing customer transactions.
• Providing customer updates when required on delivery, lead times, quotes, etc.

Education/Experience

• High school diploma
• 1-3 years’ experience in retail/selling or customer service (i.e. counter/retail sales/ telephone/warehouse) environment.
• Some flexibility required regarding working hours to accommodate branch operations.
• Agility and ability to learn quickly.
• Ability to safely learn and operate powered industrial equipment, forklift
• Successful and timely completion of initial and ongoing training as required.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Excellent verbal and written communication skills.
• Background checks / screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment)
• Must possess and maintain a valid driver’s license in province of residence.
• May be required to use a personal vehicle for transportation from time to time which meet’s Grainger’s standards.

Safety and Site Requirements

The position may require you to service our customers at their sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI and Equal Opportunity

We encourage you to apply even if your experience doesn’t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.