Field IT Technician – 24/7 POS & Network Support

BFG Enterprise Services; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technical services provider in Ottawa is looking for a Field Technical Service Technician. The role involves troubleshooting and repairing hardware at customer sites, with a focus on POS systems. Candidates should have 3-5 years of IT field experience and relevant certifications. A clean driver's license is necessary for travel for service provision. This role requires strong problem-solving and communication skills, with shifts that may vary including rotational stand-by 24/7.

Qualifications

• CompTIA A+ Certification.
• 3 – 5 years of experience in IT field services.
• Experience with POS systems.

Responsibilities

• Perform connectivity and hardware troubleshooting and repair.
• Identify and repair hardware issues in a POS environment.
• Document work performed and maintain quality levels.

Skills

Problem-solving skills

Communication skills

Technical support

Time management

Education

University degree in information technology or related program

Tools

Remote management software

Cabling tools

Job description

A leading technical services provider in Ottawa is looking for a Field Technical Service Technician. The role involves troubleshooting and repairing hardware at customer sites, with a focus on POS systems. Candidates should have 3-5 years of IT field experience and relevant certifications. A clean driver's license is necessary for travel for service provision. This role requires strong problem-solving and communication skills, with shifts that may vary including rotational stand-by 24/7.