Field Claims Advisor Property

goremutualinsurance; Vancouver; Remote; CAD 65,000 - 115,000; Full time

Benefits offered by this job

Company vehicle

Remote field role

Monthly office visits

Job summary

Gore Mutual is seeking a Field Claims Advisor for a remote field role based in Vancouver. You will investigate, negotiate, and resolve property claims in your territory, using a company vehicle with periodic Vancouver office visits.

The position emphasizes service excellence, accurate documentation, and effective claim management. Ideal candidates will have 5+ years of property adjusting experience, strong knowledge of building damage scoping, and solid understanding of 1st Party Property

Qualifications

• 5+ years property adjusting experience.
• 3+ years as a Field Adjuster.
• In-depth building damage scoping knowledge.
• Understanding of 1st Party Property Coverages.
• Strong communication and de-escalation skills.

Responsibilities

• Manage assigned claims end-to-end within Vancouver territory.
• Conduct site inspections, document losses, and gather required documentation.
• Assess coverage, identify exclusions, and address fraud concerns.
• Coordinate vendors, manage costs, reserves and payments.
• Maintain accurate file notes and timely service delivery.
• Attend the Vancouver office 1–2 times per month.

Skills

Property adjusting

Field adjuster

Damage scoping

Contract law

Customer service

Communication

Tools

Xactimate

Job description

At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company-and our industry-for the better.

Effective January 1, 2026, Gore has joined Beneva-the country's largest mutual insurance company-as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva's Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

As a Field Claims Advisor, Property , you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your home, you'll investigate, negotiate, and resolve losses on site, complete detailed damage scopes and valuations, interpret policy coverage, and support fair claim outcomes. You'll also act as a trusted service ambassador for Gore Mutual, partnering with customers, brokers, and internal teams, while representing the organization during catastrophe response initiatives and other formal claim proceedings as required.

What will you do?

• Manage assigned claims within the designated territory, setting clear expectations with customers, coordinating vendor involvement, and ensuring timely, high-quality claim attendance and service delivery.
• Investigate and document losses thoroughly, including site inspections, photo capture, recorded statements, damage summaries, sketches, and collection of all required documentation (contracts, leases, financials, reports, etc.).
• Assess coverage and exposure, identifying limitations, subrogation and fraud opportunities, completing loss reserving, issuing payments as required, and sending underwriting risk alerts.
• Administer claim requirements and controls, providing required forms and communications, maintaining accurate file notes and tracking, and escalating issues as needed.
• Perform additional duties as required in support of effective and compliant claims handling.
• Conduct rotational field attendance as required within assigned territory to manage claims efficiently.
• Manage assigned claims end-to-end, setting clear expectations with customers throughout the claim lifecycle.
• Gather, review, and provide all required claim documentation and information (e.g., policies, forms, inventories, leases, contracts, financials).
• Assess losses through site inspections, photo capture, damage summaries, and recorded statements as needed.
• Identify and address coverage issues, exclusions, fraud concerns, subrogation opportunities, and underwriting risk alerts.
• Coordinate vendors, outlining scope, deliverables, and expectations, and track expenses, reserves, and manual payments.
• Maintain accurate file documentation, loss reserving, and time management to ensure quality, timeliness, and service standards.
• Perform additional related duties as assigned.

What will you need to succeed?

• Minimum 5 years property adjusting experience.
• Minimum 3 years experience as a Field Adjuster
• In depth understanding of building damage scoping practices
• Detailed knowledge of 1st Party Property Coverages
• Strong communication skills and de-escalation methodologies
• Excellent customer service skills with the ability to manage multiple stakeholders
• Business acumen with effective time and desk management
• Experience interpreting & applying contract law
• Financial analysis, multitasking, and confident communication
• Experience and proficiency in Xactimate estimate writing is an asset.

Work Arrangement:

This role is a remote field position assigned to a territory in Vancouver, with ongoing access to a company vehicle. You will be required to attend our Vancouver office once or twice per month.

The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual's discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

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