Field Appliance Technician - Ottawa

TransGlobal Service; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading appliance service company in Ottawa seeks experienced Appliance Technicians to provide top-notch customer service while repairing major appliances. Candidates should have at least 2 years of experience, a high school diploma, and strong communication skills. The role offers a flexible and comprehensive benefits package, along with opportunities for personal and professional development. Apply today to join a dynamic team!

Benefits

Health, Dental and Paramedical Services

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• At least 2 years experience in major appliance service.
• Must have a valid driver’s license with a clean driving abstract.
• Appliance Technician certification preferred.

Responsibilities

• Provide courteous in-home servicing of major appliances.
• Conduct diagnostics and complete repairs on appliances.
• Estimate repair costs and order necessary parts.
• Communicate with customers and complete service documentation.

Skills

Outstanding Customer Service skills

Excellent written and verbal communication skills

Technical, investigative, and analytical skills

Punctuality and dependability

Organization and attention to detail

Education

High school diploma or equivalent

2+ years experience in major appliance service

Appliance Technician certification or willingness to obtain

Domestic Appliance or Gas Technician 2 Certification

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

If you've been looking to join a team that values your energy and talents and provides you with continuous development opportunities, you’ve found it! Trans Global Service is looking for experienced Appliance Technicians and we want you to join our winning team.

Position Overview

This position is responsible for being the face of Trans Global Service, demonstrating enthusiasm while ensuring the highest level of customer satisfaction!

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to “The Perfect Call”
• Conduct appliance diagnostics and complete repairs
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Ensure the proper maintenance of shop tools and vehicles
• Adhere to all health and safety, security, building and departmental procedures

Qualifications

• High school diploma or equivalent
• 2 or more years previous experience and/or education in major appliance service
• Valid driver’s license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skillsProfessional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one
• Domestic Appliance or Gas Technician 2 Certification would be considered an asset

Why Trans Global

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at Trans Global!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]