Fiber Optic Technical Support Engineer — Global Travel

VIAVI Solutions; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global network solutions provider located in Ottawa is seeking a Technical Support Engineer. The role focuses on delivering both on-site and remote technical services related to fiber optics. Ideal candidates will have a Bachelor's degree in Engineering and hands-on experience in fiber optic handling. The position offers opportunities for global travel and collaboration across various teams, emphasizing customer satisfaction and technical excellence.

Qualifications

• Hands-on Fiber Optic experience, transitioning to a customer-facing role.
• Strong organizational and planning skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver on-site and remote technical services including installations.
• Provide expert-level support to resolve customer issues.
• Manage service cases using Microsoft Dynamics.

Skills

Fiber optic handling

Customer communication

Troubleshooting

Organizational skills

Planning skills

Education

Bachelor’s degree in Engineering, Applied Science, or related technical field

Tools

Microsoft Dynamics

Jira

NI VISA

Java

C++

SQL

Python

Microsoft Office

Job description

A global network solutions provider located in Ottawa is seeking a Technical Support Engineer. The role focuses on delivering both on-site and remote technical services related to fiber optics. Ideal candidates will have a Bachelor's degree in Engineering and hands-on experience in fiber optic handling. The position offers opportunities for global travel and collaboration across various teams, emphasizing customer satisfaction and technical excellence.