Fiber Optic Field Service Engineer - Calibration & Support

Viavi Solutions Inc.; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Ottawa is seeking a motivated candidate for a customer-facing technical role. The position requires hands-on fiber optic experience and offers the chance to expand your knowledge in calibration and metrology while impacting business success. Responsibilities include delivering technical services, troubleshooting customer issues, and managing service cases. Ideal candidates should possess a Bachelor's degree in Engineering and have strong organizational and communication skills. This role involves global travel and offers a vibrant office-based work environment.

Qualifications

• Proficiency in fiber optic handling, inspection, and cleaning techniques.
• Working knowledge of Ethernet/IP networking and device configuration.
• Valid passport and willingness to travel globally (25–75%).

Responsibilities

• Deliver on-site and remote technical services including installations and training.
• Provide expert-level support to troubleshoot and resolve customer issues.
• Manage service cases using Microsoft Dynamics.

Skills

Fiber optic handling

Strong organizational skills

Excellent communication skills

Customer-first mindset

Education

Bachelor’s degree in Engineering or Applied Science

Tools

Microsoft Dynamics

Jira

Microsoft Office

Job description

A leading technology firm in Ottawa is seeking a motivated candidate for a customer-facing technical role. The position requires hands-on fiber optic experience and offers the chance to expand your knowledge in calibration and metrology while impacting business success. Responsibilities include delivering technical services, troubleshooting customer issues, and managing service cases. Ideal candidates should possess a Bachelor's degree in Engineering and have strong organizational and communication skills. This role involves global travel and offers a vibrant office-based work environment.