Fan Experience Advocate - Streaming Support (Part-Time)

Disneyland Hong Kong; Canada; Remote; Part time

Job summary

A leading entertainment company in Canada is seeking a part-time Viewer Experience Advocate. The role involves providing exceptional service and technical support to viewers for digital streaming platforms. Ideal candidates will have customer service experience, excellent communication skills, and the ability to work a flexible schedule. This position requires a minimum of 20 hours and offers a dynamic work environment.

Qualifications

• Previous work experience in a customer service capacity.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a quick-paced environment.

Responsibilities

• Provide exceptional experiences to viewers through interactions.
• Resolve issues and assist with technical troubleshooting.
• Document contacts to champion change and reduce friction points.

Skills

Customer service experience

Excellent communication skills

Typing and computer navigation skills

Familiarity with digital streaming services

Attention to detail

Flexible schedule

Fluency in English

Job description

A leading entertainment company in Canada is seeking a part-time Viewer Experience Advocate. The role involves providing exceptional service and technical support to viewers for digital streaming platforms. Ideal candidates will have customer service experience, excellent communication skills, and the ability to work a flexible schedule. This position requires a minimum of 20 hours and offers a dynamic work environment.