Family Room Coordinator

GetHired, Inc.; Toronto; On-site; CAD 48,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Dental benefits

Mental health support

Paramedical services

Wellness days

Religious leave days

Professional development fund

RRSP eligibility

Job summary

Ronald McDonald House Toronto is seeking a dedicated Family Room Coordinator to oversee daily operations of the SickKids Family Rooms. You will welcome families, coordinate check-ins, and ensure compassionate support alongside hospital staff and volunteers.

The role involves training volunteers, maintaining room policies, and reporting on operations, with a focus on safety and sensitivity in a pediatric hospital context.

Qualifications

• Minimum two years of experience in providing family support or related services.
• Experience in healthcare, working with vulnerable populations, or in a not-for-profit organization is an asset.
• High school diploma; college diploma in Social Services, Social Work or related field is an asset.
• CPR / First Aid Certification (can be provided for committed applicants).
• Experience in volunteer management.

Responsibilities

• Welcome and orient families to the family rooms, ensuring check-in and accurate visit tracking.
• Provide compassionate care, guidance and assistance to families.
• Ensure Family Rooms operate according to policies and procedures.
• Monitor Family Room equipment and maintenance; restock supplies within budget.
• Onboard and train volunteers for the Family Rooms in collaboration with the Operations Lead.
• Participate in volunteer workforce with coaching and feedback.
• Advocate for health and safety, policy compliance and stakeholder relations.
• Prepare accurate administrative reports including shift and incident reports.

Skills

Customer service

Communication

Organization

Teamwork

Problem-solving

De-escalation

Multitasking

Microsoft Office

Education

High school diploma

College diploma in Social Services / Social Work

CPR / First Aid Certification

Tools

Microsoft Office

Hospital databases

Job description

Family RoomCoordinator, SickKids

Full-time, Permanent

Monday-Friday, 8:00am to 4:00pm

TheOrganization

Since 1981,Ronald McDonald House Toronto has served as a place to call home for familieswith seriously ill children undergoing treatment. Ronald McDonald House Torontoencompasses a House for 81 families in downtown Toronto and eight Family Roomsin hospitals across the Greater Toronto Area and in Sudbury. The families weserve come from throughout Ontario, across Canada and around the world.

We arelooking for a Family Room Coordinator to join our growing team at the FamilyRooms at SickKids (The Hospital for Sick Children).

About the Opportunity

Reportingto the Manager, Family Rooms, the Family Room Coordinator is responsible foroverseeing the day-to-day operations of the Ronald McDonald House TorontoFamily Rooms located at SickKids. This position plays a key role in deliveringcompassionate support and services to families of seriously ill children andinfants receiving hospital care. The Family Room Coordinator maintains a closerapport with all hospital staff, especially those who interact daily with theFamily Room volunteers and families who use the Family Rooms.

Key Accountabilities

• Welcome and orient families to the family rooms,ensuring completion of check in and accurate tracking of all subsequent visitsto the Rooms.
• Foster a welcoming and supportive environment byproviding compassionate care, available services, guidance and assistance tofamilies.
• EnsureFamily Rooms operate according to the policies and procedures outlined in theRonald McDonald Family Room Operating Manual.
• MonitorFamily Room owned equipment, ensuring routine maintenance is conducted andrepairs completed as required.
• Monitor,order and restock necessary supplies (e.g. food, toiletries) adhering toestablished budgets.
• Incollaboration with Operations Lead, onboard, train for all volunteers for theFamily Rooms.
• Participatein the Family Room volunteer workforce, providing coaching, engagement andtimely feedback.
• Proactively gauge the health of the volunteer workforcebased on key performance indicators for engagement and performance. Escalateissues as appropriate.
• Incoordination with People & Culture, ensure staff and volunteers adhere tothe Health and Safety measures, AODA, organizational policies & procedures,and other compliance matters.
• Ensurethe Family Rooms have appropriate volunteer/staff coverage. Escalate issue asappropriate.
• Fosterstrong values-based relationships with hospital staff and other keystakeholders, such as families and community partners.
• Prepareaccurate and timely administrative reports and documents, including shiftreports, and incident reports.
• Ensureconsistency in implementation of policies and procedures by evaluating andmonitoring Family Room operations.
• Identifyoperational concerns and implement corrective measures. Escalate issues asappropriate to the Manager, Family Rooms.
• Participate in special projects, programming andother duties, as required.

What We Offer

At RonaldMcDonald House Toronto, you’re not just taking on a job; you’re becoming partof a mission that makes a tangible difference every day. As the Family RoomCoordinator, you'll play a key role in helping families feel at home when theyneed it most. You’ll have the opportunity to work with compassionate people,enhance your skill set, and contribute to a life-changing cause.

• Impact: Yourrole directly contributes to the comfort and well-being of families during someof their toughest times.
• SupportiveEnvironment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
• Competitivetotal rewards package including a hiring salary range of $48,000 - $56,000, group health and dental benefits, coverage for mental health, paramedicalservices and much more.
• Access topaid Wellness Days as well as additional paid Religious Leave days.
• ProfessionalDevelopment fund for further education and learning.
• RRSPeligibility.

Qualifications

Ronald McDonald House Toronto understands that for any role, it’s possible thatno one person will possess all of the desired qualifications. The following isan outline of the qualifications we believe are important to bring to theposition and/or develop while in the role.

Education & Experience

• Minimum one(2) year of experience in providing family support or related services.
• Experiencein healthcare, working with vulnerable populations, or in a not-for-profitorganization is an asset. Customer service experience in a hospitality,shelter, community center, or respite setting will also be considered.
• High schooldiploma; college diploma in Social Services, Social Work or related field is anasset.
• CPR / FirstAid Certification (can be provided for committed applicants).
• Eexperience in volunteer management.

Requirements, Knowledge, Skills & Abilities

• Strongcustomer service skills and experience working with families, hospitalstakeholders and volunteers.
• Ability towork flexible hours and shifts, including evenings, overnights, weekends, andpublic holidays to support 24-hour operation.
• Demonstratedde-escalation and problem-solving skills.
• Ability to manage sensitive situations with excellent judgment, compassion anddiscretion.
• Compassionate communication skills (written and verbal).
• Exemplary collaboration and interpersonal skills with a demonstrated ability todevelop and maintain relationships.
• Strong organizational skills, with the ability to manage multiple deliverablesin a time-sensitive environment and adapt to frequently changing priorities.
• Detail-oriented and able to prioritize, multi-task and meet deadlines.
• Excellent troubleshooting & conflict resolution skills.
• Working knowledge in technology including Microsoft Office and other databases.
• Ability to work effectively within a team, as well as independently and withminimal supervision.
• Able to lift up to 50lbs.
• The successful candidate will need to undergo a successful reference check, as satisfactory Criminal Records and Judicial Matters Check and an immunizationprocess as per hospital policy.

We do notuse artificial intelligence (AI) or automated decision-making tools to screen,assess, or select candidates.

RonaldMcDonald House Toronto is an Equal Opportunity Employer.

RMHCToronto is committed to diversity and inclusiveness in the workplace and as anequal opportunity employer, we are committed to establishing a qualifiedworkforce that is reflective of the diverse population and families we support.

Weencourage applications from members of groups that have been historicallymarginalized, including but not limited to Aboriginal, Indigenous, Metis andInuit peoples, racialized groups/persons of colour, people with varyingabilities, members of visible minority groups, LGBTQ2S+, those who identify aswomen, and other equity-seeking groups.

Whencontacted for a job opportunity, please advise the People and Culture team ofany accommodation needed in accordance with the Accessibility for Ontarianswith Disabilities Act, 2005 and the Ontario Human Rights Code to ensure youhave access to an equitable process. We request that you provide youraccommodation request as soon as reasonably practicable. Any informationreceived relating to accommodation will be addressed confidentially.

This posting is for an active vacancy that the organization is currently seeking tofill.

If you'relooking to make a difference everyday in the lives of children and families,