Fairmont Jasper Alberta Park Lodge Concierge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury resort in Jasper is seeking a full-time Concierge to provide exceptional service to guests, assist with reservations, and enhance the guest experience. The ideal candidate will have customer-related and administrative experience, along with local knowledge. Benefits include subsidized accommodation, wellness support, and employee discounts. This position requires legal eligibility to work in Canada.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Employee travel program

Access to exclusive room rates

Comprehensive wellness support

Discounts at Food & Beverage outlets

Access to staff activities

Growth opportunities within Accor

Qualifications

• Previous customer-related experience required.
• Previous administrative experience required.
• Valid Alberta driver’s license required.
• Must be legally eligible to work in Canada.

Responsibilities

• Assist guests with mail, messages, and plans.
• Promote hotel services and supplier offerings.
• Assist with dining reservations for guests.
• Provide personalized service to VIP guests.
• Contact arriving elite members to confirm preferences.
• Perform other assigned duties.

Skills

Customer-related experience

Administrative experience

Excellent knowledge of local attractions

Computer literacy in Microsoft Windows

Pro Serve certification

Job description

Fairmont Jasper Park Lodge Concierge

Starting rate of pay: $19.60 per hour. Job type: Permanent, Full-time. Schedule: 8 hour shifts; Overtime; Weekends as needed. Location: Alberta. Benefits are listed below.

Responsibilities

• Assist guests with mail, messages, and any plans or arrangements they require, including onsite and offsite activities


• Promote and sell the services and concessions within the hotel as well as services offered by suppliers


• Assist guests with dining reservations and handling group or special occasions dining needs


• Provide personalized and specialized service to VIP guests of the hotel through pre-arrival emails, communication and follow-up throughout stay and post-departure


• Assist with VIP Concierge / Butler duties, including corresponding with guests by phone and email prior to arrival in a professional and timely manner


• Contact arriving elite ALL members (Gold / Platinum / Diamond / Limitless) prior to arrival. Personalize pre-arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently


• Other duties as assigned

Qualifications

• Previous customer-related experience required


• Previous administrative experience required


• Valid Alberta driver’s license required


• Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred


• Computer literate in Microsoft Windows applications an asset


• Previous experience with Property Manager, Open Table and Kipsu text messaging system an asset


• Pro Serve certification an asset


• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization

Benefits

• Subsidized staff accommodation assistance provided


• One complimentary meal per shift in our staff cafeteria


• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide


• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)


• Comprehensive wellness platform for employee mental health and wellbeing support


• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course


• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events


• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Job Details

• Job Types: Full-time, Permanent


• Schedule: 8 hour shift, Day shift, Evening shift, Holidays, Overtime, Weekends as needed


• Work Location: In person


• Expected start date: 2025-04-22