Fairmont Gold Supervisor VIP Concierge

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality resort in Banff is seeking a Fairmont Gold Supervisor and VIP Concierge to enhance guest experiences. You will ensure exceptional service delivery in a luxury environment, manage guest inquiries, and oversee concierge operations. Ideal candidates should possess relevant supervisory or hotel experience and strong interpersonal skills. A commitment to service excellence is crucial in this full-time role.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program with discounts

Discounts on resort amenities

Qualifications

• Minimum 1 year previous front desk supervisory experience for Supervisor role.
• Minimum 2 years previous hotel experience in guest services for Concierge role.
• Clean driving record and Class 5 license required.

Responsibilities

• Provide excellence in guest service and act as liaison between hotel and guests.
• Assist VIP and high profile guests with preparations and arrangements.

Skills

Guest Service Excellence

Concierge Service Essentials

Attention to Detail

Microsoft Office Suite

Micros-Opera PROPERTY Manager

Education

Degree or Diploma in Hospitality Management

Graduate of Hotel Management or Hospitality program

Job description

Are you ready to take guest service to the next level At Fairmont Banff Springs were seeking a dedicated Fairmont Gold Supervisor & VIP Concierge to join our elite team. Youll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious hotel within a hotel.

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate :

Fairmont Gold Supervisor - $24.26 per hour

VIP Concierge - $25.28 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years.

Job Duties Include :

Fairmont Gold Supervisor

• Provide excellence in guest service and act as liaison between the hotel and our guests always responding to guest requests and concerns in a personal prompt and courteous manner with the ability to think outside the box
• Demonstrate a commitment to provide warm anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges assist with check in / out procedures auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions restaurants theatres special events tickets and other available services / excursions
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed

VIP Concierge

• Assist in coordinating all phases of the guests stay from pre-arrival arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• To provide a courteous and professional service at all times utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To offer assistance to all guests in making reservations and arrangements for dining activities and tours; for example horseback riding limousine services theatre tickets sporting events
• To provide correct and accurate information on tourist sites and activities including being well versed in their individual company policies and procedures
• To log reservations create confirmations and itineraries provide information and be well versed on the ALICE application

Qualifications :

Your Skills & Qualifications :

Fairmont Gold Supervisor

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera PROPERTY Manager word and excel
• Excellent written and verbal skills with a high attention to detail required
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset
• Graduate of Hotel Management or Hospitality program an asset

VIP Concierge

• Minimum 2 years previous Hotel experience in Front Office Guest Services Concierge or Royal Service
• Les Clefs dOr membership an asset or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook Word Excel Publisher
• Complete knowledge of all hotels facilities and tourist attractions / activities in the Town of Banff
• Clean driving record and Class 5 license

Additional Information :

Job Perks & Benefits :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affomation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

Remote Work: No

Employment Type: Full-time

Key Skills

Restaurant Experience, Customer Service, Hospitality Experience, Management Experience, Mediation Experience, Guest Services, Merchandising, Experience with Children, Leadership Experience, Mentoring, Supervising Experience, Neonatal Ventilator

Experience: years

Vacancy: 1