Fairmont Gold Supervisor

Accor Hotels; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious luxury hotel in Banff is seeking a Fairmont Gold Supervisor to provide exceptional guest service and oversee front desk operations. The ideal candidate will have supervisory experience, excellent knowledge of property management systems, and strong communication skills. Key responsibilities include ensuring seamless guest experiences, managing reservations, and adhering to food and beverage standards. This role offers competitive pay rates and various perks including accommodation and employee discounts.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Employee travel program

Discounts on resort amenities

Qualifications

• Minimum 1 year of previous Front Desk supervisory experience preferred.
• Excellent knowledge of Micros-Opera PROPERTY Manager is required.
• Excellent attention to detail and strong written/verbal skills are necessary.

Responsibilities

• Provide excellence in guest service and liaise between the hotel and guests.
• Perform front desk duties and maintain accurate charge postings.
• Review all reservations and adhere to food and beverage standards daily.

Skills

Front Desk supervisory experience

Knowledge of Micros-Opera PROPERTY Manager

Written and verbal communication skills

Attention to detail

Guest recovery experience

Education

Graduate of Hotel Management or Hospitality program

Tools

Word

Excel

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate:

Fairmont Gold Supervisor - $24.26 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years.

Job Duties Include:

Fairmont Gold Supervisor

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's.
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed.

Qualifications

Your Skills & Qualifications:

Fairmont Gold Supervisor

• Minimum 1 year of previous Front Desk supervisory experience in a large hotel preferred.
• Excellent knowledge of Micros-Opera PROPERTY Manager, Word and Excel.
• Excellent written and verbal skills with a high attention to detail required.
• Previous working experience in Royal Service and/or dealing with guest recovery with excellent recovery asset.
• Graduate of Hotel Management or Hospitality program an asset.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on‑site for full‑time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal).
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like mental health, orthodontics, fertility drugs and gender affirmation for full‑time permanent status employees.
• Defined contribution pension plan with employer matching up to 5% of annual earnings for full‑time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.
• Discounts while using our resort’s Food & Beverage outlets, fitness centre, spa and Fairmont Banff Springs golf courses.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY

Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence, [e-mail].