Faculty Feedback Support Analyst

The University of British Columbia; Vancouver; On-site; CAD 69,000 - 99,000; Full time

Job summary

The University of British Columbia’s Faculty Development Office seeks a Faculty Feedback Support Analyst to lead the analysis, reporting, and governance of faculty feedback within the PGME program.

You will collaborate with leadership, faculty, and staff to ensure timely, accurate feedback reports and compliance with RCPSC & CFPC accreditation standards.

Qualifications

• Undergraduate degree and related experience.
• Commitment to equity, diversity, and inclusion.
• Experience with medical education is preferred.

Responsibilities

• Operationalize governance and management activities for Faculty Feedback.
• 1
• Oversee creation and distribution of faculty feedback reports.
• 2
• Collaborate with PGME teams to meet accreditation standards.
• 3

Skills

MS Excel (advanced)

MS Office Suite

Qualtrics

Adobe Creative Suite

One45 data management

Data reporting

Stakeholder communication

Education

Undergraduate degree in a relevant discipline

Tools

Excel

Qualtrics

Adobe Creative Suite

One45

Job description

Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level A Job Title Faculty Feedback Support Analyst Department Teacher Assessment Support | Faculty Development | Faculty of Medicine Compensation Range $6,143.67 - $8,830.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date August 25, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date Ongoing

Job Summary

Within the Faculty of Medicine’s (FoM) Faculty Development Office, the Postgraduate Medical Education (PGME) program, is responsible for leading the development and administration of faculty feedback, conducting the processing and analysis of results, and developing reports from the implementation of standardized, centralized feedback processes. The Faculty of Medicine is required to collect Faculty Feedback data for: continuous quality improvement; to comply with University Policies; and to meet Royal College of Physicians and Surgeons of Canada (RCPSC) and College of Family Physicians of Canada (CFPC) accreditation standards on faculty feedback, and the use of learner evaluation data in program improvement. The primary focus of this position will be to support the development, administration and implementation of the Faculty Feedback policy and accreditation requirements in PGME. The role will support the gathering, analysis, and reporting in accordance with the standardized Faculty Feedback business processes for medical education. The role directly liaises with relevant individuals (e.g. leadership, faculty, staff) involved in faculty feedback.

Organizational Status Reports to the Teacher Assessment Support Manager in Faculty Development. Takes direction from and works closely with the Faculty Feedback Support (FFS) Faculty Lead, PGME; PGME Senior Leadership, and the Associate Director, Faculty Development. Liaises with the program managers and administrative assessment teams in the Faculty of Medicine and other senior leaders as required. Collaborates with the Educational Administrative Systems Support Analysts.

Business Analysis, Process Support & Continuous Improvement

Responsible for the operationalization of the governance and management activities supporting Faculty Feedback, including meeting all reporting requirements of faculty feedback across the PGME program. This includes overseeing the creation of faculty feedback reports, ensuring their accuracy, and releasing the reports to senior leadership and individuals. Works with leadership and department heads/staff to provide aggregate faculty feedback reports and summaries to facilitate decision-making around faculty promotions and reappointments Supporting leadership to create faculty development resources derived from faculty feedback Oversees alert process and distribution to PGME program senior leadership and ensuring loop closure for faculty feedback Responsible for implementing and delegating tasks that are identified by the Faculty Feedback Support Manager and Lead that improve business processes and improvements.

Portfolio Coordination

Collaborate with the PGME FFS Faculty Lead on the development and refinement of a preceptor feedback and assessment system. Assists with the activities of any Faculty feedback stakeholder working groups such as developing agenda items, preparing documentation, overseeing meeting arrangements, and documenting discussions for follow up Analyzes FFS projects throughout the project life cycle, anticipating and mitigating potential risks and providing advice on the resolutions of issues as they arise to ensure targets are met. Where relevant, works collaboratively with other Educational Administrative System Support Analysts and the postgraduate departments on other phases of the teacher feedback project

Operations & Training

Manages all support requests submitted to the Faculty Feedback team (e.g. requests to support promotions, tenure and reappointments, learning environment requests, and other requests related to quality improvement of the PGME program). Main contact for end users for any communications related to Faculty Feedback. Works collaboratively with other Educational Administrative Systems Support Analysts. Allocates resources to enable effective report generation for various business processes, operational procedures, and departmental requirements.

General

Assists the Teacher Assessment Support Manager in the management and administration of the unit. Assigns staff and other resources (e.g. technological platforms) to ensure the Faculty Feedback unit meets programmatic requirements. Attends appropriate administrative meetings and represents the Faculty Feedback team. Develops and maintains collaborative working relationships with PGME program staff, faculty, and leadership in the development and release of faculty feedback reports. Performs other related duties as required Supports UGME initiatives as assigned by Teacher Assessment Support Manager, Faculty Development.

Consequence of Error/Judgement

Job tasks are governed generally by broad instructions, objectives, and policies. This role will have access to confidential data. Errors in judgment may result in security breaches for the Faculty of Medicine. Errors in planning, analysis and design may impact operational efficiencies or result in misinterpretation of data.

Supervision Received

Reports directly to the Teacher Assessment Support Manager at Faculty Development. Takes direction from the Senior Manager, Learning & Quality Improvement, PGME, the Faculty Feedback and Support Faculty Lead, PGME and the Associate Director, Faculty Development. Works independently under limited supervision.

Supervision Given

May assign and monitor the work of other program assistants.

Minimum Qualifications

• Undergraduate degree in a relevant discipline.
• Minimum of two years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Direct experience in Medical Education preferred.
• Ability to work effectively as part of a team, collaborating effectively a variety of partners and across various projects.
• Strong communication skills, both verbal and written, with a demonstrated ability to disseminate complex information to audiences with mixed levels of understanding.
• Ability to effectively manage programs/projects.
• Excellent interpersonal skills and ability to develop and maintain strong working relationships with a diversity of internal and external partners.
• Experience working with qualitative and quantitative data.
• Ability to effectively use MS Excel at an advanced level; MS Office Suite at an intermediate level (e.g., Outlook, MS Word, MS Teams); Qualtrics, Adobe Creative Suite at an intermediate level.
• Ability to navigate and use One45 data management system.
• Ability to use effective communication skills in both informal and formal settings.
• Ability to effectively resolve complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to analyze problems, identify key information and issues, and effectively resolve.
• Ability to exercise tact and discretion.
• Ability to effectively facilitate groups to achieve appropriate outcome.
• Ability to deal with people in a courteous, calm manner.
• Ability to identify and correct missing and incomplete data.
• Ability to train.
• Ability to prioritize and work effectively under pressure to meet deadlines.
• Creates and fosters an environment that promotes inclusivity and the values of respect, integrity, compassion, collaboration and equity.

About UBC

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity, Diversity & Inclusion

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].