Facility Operations Manager

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Technical Analyst to provide support for its data centres. The successful candidate will handle technical operations and provide expertise for ongoing maintenance while ensuring service availability. This role requires rotating shifts in a dynamic environment and a strong focus on problem-solving and customer service. A post-secondary education or relevant certification is preferred. Competitive hourly salary and permanent full-time position with benefits.

Qualifications

• Strong problem-solving skills to reduce downtime in time-sensitive situations.
• Minimum 1 year of hands-on technical experience reconciling magnetic tapes.
• Superior problem-solving and decision-making skills.

Responsibilities

• Provide technical support and expertise for ongoing maintenance and projects.
• Ensure service availability targets are met while safeguarding operational integrity.
• Lead and support 24x7 operational shifts, focusing on weekend night shifts.

Skills

Problem-solving skills

Communication skills

Technical support

Customer-focused

Education

Post-secondary education or certification in technology or networking

Tools

MS Excel

Job description

Job Details

Requisition ID: 249923

Scotiabank’s Global Technology Solutions (GTS) Data Centre Operations team provides continuous support for data centres and critical facility spaces worldwide, operating 24/7/365. The Technical Analyst plays a key role in providing technical support and expertise for maintenance, enhancements, and project initiatives, ensuring service availability targets are met and safeguarding data‑centre integrity.

Responsibilities

• Provide technical support and expertise for ongoing maintenance, enhancements, and project initiatives that support business partners.
• Ensure service availability targets are consistently met or exceeded while safeguarding the operational integrity of data centres and critical spaces.
• Contribute to the overall success of the Global Technology Systems (GTS) team by executing specific goals, plans, and initiatives in support of the team’s business strategies and objectives.
• Ensure all activities are conducted in compliance with governing regulations, internal policies and procedures.
• Coordinate and schedule preventive maintenance with contracted vendors for critical infrastructure equipment to maintain optimal performance and reduce unplanned downtime.
• Provide constructive input during shift turnovers to lead personnel and incoming team members.
• Lead and support 24x7 operational shifts, covering mornings, late afternoons, evenings, overnight, weekends, and statutory/bank holidays, with a focus on weekend night shifts.

Job Requirements

• Comfortable working rotational shifts in a 24x7 operations environment, 365 days a year.
• Ability to travel to multiple data centre locations within the Greater Toronto Area and Barrie, Ontario.
• Strong problem‑solving skills to reduce system downtime and customer impact in time‑sensitive situations.
• Physical ability to lift and move equipment of varying weights.
• Technical operations focus on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Strong verbal and written communication and interpersonal skills to build relationships with internal teams and external vendors.
• Minimum 1 year of hands‑on technical experience reconciling magnetic tapes (e.g., Iron Mountain or similar).
• Minimum 1 year of experience installing and removing network cables in raised floor or top‑of‑rack environments.
• Proficiency in MS Office tools, especially MS Excel for data input and reporting.
• Minimum 1 year of experience providing Level 1 or Level 2 technical support in an operational environment.
• Superior problem‑solving and decision‑making skills, with the ability to work under pressure in dynamic, high‑stakes situations.
• Understanding of tape library systems and/or print tools for basic computer operator functions.
• Post‑secondary education or certification in technology or networking is an asset.
• Additional certifications in HVAC, electrical systems, or EPS/UPS are considered an asset.
• Champion a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge while understanding the Bank's risk appetite and risk culture.

Benefits

• Location: Toronto, ON
• Work location: On site
• Salary: $25.96 to $70.67 per hour
• Terms of employment: Permanent full‑time
• Starts as soon as possible
• Vacancies: 1

Advertised until

2026-03-09