Facility Booking Representative

Strathcona County; Sherwood Park; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Extended health and dental coverage

Health and wellness spending account

Life and disability insurance

Retirement and pension programs

Earned day off program

Employee and family assistance program

Job summary

Strathcona County is seeking a Booking Representative to deliver front-line customer service, manage day-to-day scheduling, and coordinate with the Programs and Events Supervisor on bookings and events. The role supports programming, processes payments and contracts, and maintains accurate schedules across platforms.

This full-time temporary position (up to 18 months) involves working evenings, weekends, and holidays as required, supervising staff, and helping to maximize facility utilization at

Qualifications

• High School Diploma; two years of post-secondary education in agriculture, recreation administration, or related field
• Knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
• Strong written and verbal communication skills and attention to detail
• Experience supervising and mentoring staff in a team environment
• Passion for customer service and building relationships

Responsibilities

• Administer facility booking licenses; manage client communication, quotes, bookings, deposits and payments
• Process payments, outstanding balances, and apply penalties while maintaining service standards
• Answer inquiries and handle challenging situations professionally
• Maximize facility rentals by researching trends and prospecting new customers
• Collaborate with programming teams to schedule clinics, workshops, and events
• Assist with event planning, logistics, checklists, and staffing for events
• Supervise event staff, assign roles, and attend pre-event meetings
• Maintain The Pointe's live schedule across platforms and coordinate with leadership
• Support staff training, meetings, and business planning; coach staff for positive culture
• Serve as primary host during peak times; provide AV/technical support and space configurations

Job description

This position is responsible for providing front-line customer service, managing day-to-day scheduling, and coordinating with the Programs and Events Supervisor for rental bookings and special events. This role ensures booking policies and procedures are followed, provides accurate information to facility users, and keeps schedules up to date across various platforms. With a focus on delivering excellent customer service, the Booking Representative builds relationships with staff and guests and supports programming that fosters community connection and facility use.

This posting is for one full-time temporary position up to 18 months

Key Responsibilities:

• Administer facility booking licenses in line with guidelines and agreements; manage client communication, quotes, bookings, and follow up on contracts, deposits, and payments
• Ensure accurate payment processing, outstanding balances, and apply cancellation/no-show penalties while maintaining high service standards
• Demonstrate strong administrative skills, teamwork, and a customer-focused approach, addressing inquiries and handling challenging situations professionally
• Maximize facility rentals and utilization by researching trends, prospecting new customers, and identifying opportunities for programming with industry groups, schools, and Strathcona County teams
• Foster new partnerships and collaborate with Strathcona County programming teams to develop, schedule, and facilitate clinics, workshops, and programming within facility allocation guidelines
• Assist the Programs and Events Supervisor with event planning, logistics, checklist development, and staffing, ensuring coordination of schedules and on-site support during events
• Supervise and coordinate event staff, assign roles, provide support, train hourly staff, and attend pre-event meetings with organizers to ensure smooth execution and safety compliance
• Manage and update The Pointe's live schedule across all platforms, coordinating with the Leadership Team to optimize facility usage, maximize revenue, and ensure compliance and relevance of all displayed information
• Assist the Facility Supervisor in team leadership, guest service problem-solving, and supervising staff across all work areas, contributing to meetings, staff training, and business planning processes
• Educate staff on The Pointe’s programming updates, guest needs, and facility initiatives, while coaching and mentoring to create a positive work culture
• Serve as primary host during peak times, managing guest requirements, registrations, and customer service; provide AV/technical support, assist with meeting space configurations, address building concerns, and support document archiving as needed

Qualificationsand Skills:

• High School Diploma, two years of post-secondary education in agriculture, recreation administration, or a related field, and one year of related experience required; knowledge of office practices and agricultural events preferred
• Knowledge of Microsoft Office (Excel, Word, SharePoint, Outlook)
• Strong written and verbal communication skills, attention to detail, and experience in event planning
• Passion for customer service with the ability to build relationships and work effectively in a dynamic, fast-paced team environment
• Experience supervising and mentoring staff, while working in a team environment

Conditions of Employment:

• Submission of a Satisfactory Criminal Record Check
• Relevant safety training and/or certification (First Aid/CPR, etc.); training may be provided
• Ability to perform physical labour as part of the job duties and stand/walk for extended periods of time
• Requires the ability to work evenings, weekends, and statutory holidays as required

Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance
  • Retirement and pension programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.