Facilities Specialist - Bilingual (English and French)

The Co-operators Group Limited; Ottawa; On-site; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Total rewards package

Job summary

The Co-operators Group Limited in Ottawa is seeking a Facilities Specialist - Bilingual to oversee daily operations, support relocations, manage vendor relations, and ensure a safe, efficient office environment.

The role requires 6–9 years in facilities, a postsecondary degree in business or facilities, and bilingual English/French. FMP credential is preferred. This is an office-based position with travel as needed, emphasizing WELL/LEED standards and collaborative teamwork.

Qualifications

• 6–9 years of experience in Facilities or Building Operations Management.
• Post secondary degree in Business Administration or Facilities Management.
• Facility Management Professional (FMP) designation.
• Certified Facility Management Certificate and/or CRM is an asset.
• Fluency in English and French is essential for duties.

Responsibilities

• Provide enterprise mobile support to all locations within Real Estate & Workplace Services, on site and virtual.
• Maintain and test annual life safety/BCP plans and participate in enterprise-wide testing.
• Maintain WELL, LEED, Net Zero, and BOMA Best certifications for our real estate portfolio.
• Coordinate with landlords and service providers to meet standards and service expectations.
• Lead staff moves, relocations, ergonomic planning, and office maintenance coordination.
• Support recruitment, training, and skill development of staff in Facilities Operations.
• Provide timely feedback on staff performance for reviews and development.

Skills

Facilities management

Bilingual English/French

Vendor coordination

Education

Post secondary degree in Business Administration or Facilities Management

Job description

Facilities Specialist - Bilingual (English and French)

Job Category: Member Relations & Corporate Services

Company: CGL
Department: Facilities Operations
Employment Type: Regular Full-Time
Work Model: Office Based
Language: Bilingualism in English and French is required.
Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Real Estate and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.

The Facilities Specialist is responsible for enhancing the in-office experience and managing the daily operations to ensure that timely services are provided to support the business. The specialist will support their home location while having a solid understanding and the flexibility to support multiple locations and organizations both onsite and virtually. The role includes overseeing major projects such as relocations, decommissioning and technology integrations, serving as site lead and coordinating with vendors to ensure timely project completion. Additionally, the specialist provides guidance to the team, promoting a professional, healthy and safe work environment.

How you will create impact:

• Responsible for enterprise mobile support to all locations within the Real Estate and Workplace Services portfolio both onsite and virtual.
• Complete, update and test annual life safety (BCP) plans that support the business, building and HR requirements. Participate and support BCP programs and testing at the home location and enterprise wide.
• Maintain and solution enterprise practices such as testing, monitoring, reporting to maintain and recertify WELL, LEED, Net Zero, BOMA Best certification associated with our real estate portfolio.
• Partner with service providers to ensure standards are met, contractual agreements are adhered to that support the operations and business requirements.
• Liaise with landlord and building contacts regarding contracted services to ensure service expectations are met efficiently and effectively including deficiencies, repairs and maintenance, lighting, heating, cooling, grounds, and cleanliness. (Leased Buildings)
• Partner and participate with other Real Estate & Workplace Services teams to successfully execute small to large projects or upgrades.
• Coordinate staff moves, reconfigurations and large relocations, including new hire requirements, managing ergonomic requirements, furniture repairs and office maintenance.
• In partnership with the Supervisor, Facilities Operations, participate in recruitment selection, technical training, and skill development of staff to ensure they have developed solid critical thinking skills and make sound decisions.
• Provide the Supervisor, Facilities Operations, with on-going and timely feedback on staff performance and core competencies for the purpose of performance reviews and staff development.
• Oversite to all Facilities Operations expenses ensuring they align to services provided and coded appropriately.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

To join the team:

• You have 6-9 years of experience in Facilities or Building Operations Management
• You have a post secondary degree in Business Administration or Facilities Management
• You hold the Facility Management Professional (FMP) designation
• Holding the Certified Facility Management Certificate and/or the Certified Records Managers (CRM) is an asset
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• You will travel occasionally.
• You are required to have your own vehicle, valid driver’s license and insurance.
• Frequent movement, moderate exertion and the ability to lift or move up to 50lb is required.
• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.
• Rotational on-call schedule outside of standard business hours
• Extended work hours, including evenings and weekends, may be required.
• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• This role involves direct contact with clients and/or service providers in their environment.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary/hourly range $60,574 - $100,956

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.