Facilities Associate

MCAP; Southwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading mortgage finance company in Ontario seeks a Facilities Associate to manage mail processing, inventory control, and reception tasks. This role requires strong customer service skills, proficiency in Microsoft Office, and the ability to work independently. The ideal candidate has a High School Diploma and experience in a similar role. This is a permanent full-time position requiring on-site attendance five days a week.

Qualifications

• Demonstrated customer service skills.
• Proficient using Microsoft Office, particularly MS Word, Excel, and Outlook.
• Past record keeping and stock inventory experience preferred.
• Previous vendor and supplier interaction experience.
• Reception experience is a definite asset.
• Good written and verbal communication skills.

Responsibilities

• Receive, sort, and distribute all mail promptly.
• Supervise building staff or vendors and ensure quality service.
• Maintain inventory control and stock supplies.
• Answer all incoming calls and greet visitors.
• Ensure cleanliness and readiness of meeting rooms and workspaces.

Skills

Customer service

Microsoft Office proficiency

Record keeping

Reception experience

Organizational skills

Time management

Problem solving

Interpersonal skills

Integrity

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Facilities Associate

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for a variety of facilities related tasks. These tasks include but are not limited to receiving incoming mail and courier items, processing outgoing mail, stocking coffee stations, copy/print stations, managing facilities supply levels, invoice verification and processing, security card access control, facilities orientation for all new employee, furniture reconfiguration, space management tasks (e.g. meeting room booking, etc.), responding to service‑related requests, monitoring the facilities email accounts, and other business services related tasks. The Facilities Associate participates in cross‑site training to support operations at multiple locations as required (currently the Toronto and Waterloo locations).

Note: In addition to being on‑site 5 days per week, the Facilities Associate provides cross‑site coverage as required.

Process Incoming and Outgoing Mail, Couriers, and Office Deliveries

• Open and close Facilities Centre
• Receive, open, sort and distribute all mail ensuring prompt notification to staff of courier packages and payments received.
• Monitor and prepare outgoing packages and tracking missing packages as requested by staff.
• Act as point of contact for UPS and local couriers.
• Play an active role in weighing and packaging parcels and packages for send out.
• Accurately feed mail through postage machine in preparation for send out.
• Take mail directly to Canada Post drop off as required
• Flag and troubleshoot any equipment issues to ensure mail machine is in working order.

Act As Contact for Service Requests

• Notify and report any facility and property related concerns to the Facilities leadership
• Identify operational and maintenance issues arising and report to Facilities Leadership or established vendor regarding any areas of concern e.g. janitorial deficiencies, premise leaks, or any furniture requiring repairs, etc.
• Process and confirm all service requests
• Supervise building staff or vendors while performing work within MCAP space.
• Ensure appropriate work permits and access are in place; seeking clarification from Facilities leadership as required.
• Ensure high quality customer service with all stakeholders internally and externally; tracking and following up on any outstanding issues as required.

Inventory Control

• Maintain the key‑library and ensure all on‑site Facilities assets are functioning as designed. Flag and report any deficiencies for follow‑up.
• Monitor and stock all supplies, serveries, copy/print stations and stationery. Place orders as necessary, flagging larger orders to Facilities leadership for review.

Reception & Administrative Support

• Answer all incoming calls in a timely fashion and direct all calls to the appropriate destination.
• Greet all visitors and notify staff of the visitor’s arrival. Ensure that all visitors sign‑in.
• Monitor and maintain Facilities group email inbox and prioritize any urgent messages accordingly, escalating to Facilities Leadership as required.
• Assist with scheduling of meeting rooms and catering requests’ support. Issue, collect and troubleshoot access card issues in accordance with MCAP and property management requirements.
• Verify invoices, code and send for approval.
• Conduct in‑office visual audit of on‑site employees to ensure corresponding with workstation booking system.
• Conduct routine space walk‑throughs to provide customer support, ensure Facilities assets are in working order and to ensure health and safety issues are promptly identified and actioned.
• Provide back‑up for reception breaks, lunches, and perform reception closing routines on a rotating schedule.

Cleaning

• Ensure used meeting rooms, workspaces, and serveries have been cleaned and are ready for use.
• Report any areas that require maintenance (carpet stains, leaking taps, full garbage bin, etc.).
• Ensure sanitation products are stocked and that Personal Protective Equipment is accessible as required. Other tasks related to the position as assigned.

What You Bring To The Team

• Demonstrated customer service
• Proficient using Microsoft Office; particularly MS Word/Excel/Outlook
• Past record keeping/stock inventory experience would be an asset
• Previous experience dealing with vendors and suppliers
• Reception experience a definite asset
• Good written and verbal communication skills
• Excellent organizational and time‑management skills
• Adaptable to changes in tasks and procedures
• Ability to multi‑task in a fast‑paced environment
• Strong analytical and problem solving skills
• Strong interpersonal skills with the ability to develop and foster relationships.
• Strong customer service skills with a proven ability to prioritize
• Self‑driven, motivated with the ability to work independently and as part of team
• Carries out duties with integrity and takes responsibility for actions
• High School Diploma

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req2102

Employment Status: Permanent Full Time

Location: Waterloo; Ontario

Number Of Openings: 1

Department: Corporate Services

Internal Job Title: Facilities Associate

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.