External Service Advisor - RV Dealership

Traveland RV Canada; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading RV dealership in Kelowna is seeking an External Service Advisor to engage with customers regarding recreational vehicle service needs. The ideal candidate will have strong communication skills, a commitment to customer service, and the ability to understand and articulate repair requirements. Experience is preferred but not mandatory. This position offers benefits such as RRSP matching and annual incentive trips.

Benefits

Canada Life Coverage

Staff Lunches

Annual Incentive Staff Trip to Mexico

RRSP Matching

Qualifications

• Experience in a service-related position is preferred, but not necessary.
• Must be a natural people-pleaser and a good listener.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Ability to upsell

Education

High school diploma or equivalency

Job description

Overview

External Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended / additional services using low pressure, high integrity methods
• Provide accurate estimates of repair / maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and / or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Canada Life Coverage
• Staff Lunches
• Annual Incentive Staff Mexico Trip!!!
• RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with locations in Langley BC, Kelowna BC, Duncan BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Saskatoon SK, Weyburn SK, and Watrous SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

Traveland RV is family owned and operated. Come visit Traveland RV Supercentres or contact us today!