External Service Advisor

Traveland RV Supercentre; Grande Prairie; On-site; CAD 40,000 - 55,000; Full time

Job summary

An RV dealership is seeking a Service Advisor who excels in customer service and communication. The ideal candidate will have a high school diploma and enjoy interacting with customers, scheduling appointments, and coordinating with technicians. Responsibilities include greeting customers, providing accurate repair estimates, upselling services, and ensuring customer satisfaction. With incentives such as catered lunches and RRSP matching, this role focuses on delivering top-notch service in the recreational vehicle industry.

Benefits

Canada Life Coverage

Catered Lunch, Monthly

Incentive Staff Trip

RRSP Matching

Qualifications

• Must possess a high school diploma or equivalency degree.
• Experience in a service-related position is preferred but not required.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Upsell recommended services using low-pressure methods.
• Provide estimates of repair and maintenance costs.
• Follow up on repairs and inform customers of progress.
• Sell and manage extended warranties.

Skills

Customer service

Communication

Detail-oriented

Education

High school diploma or equivalency degree

Job description

Service Advisor – Recreational Vehicles

If you are a natural people‑pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow‑through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education And/or Experience

A high school diploma or equivalency degree is required. Experience in a service‑related position is also preferred, but not necessary.

Benefits

• Canada Life Coverage
• Catered Lunch, Monthly
• Incentive Staff Trip
• RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with locations in Langley BC, Kelowna BC, Duncan BC, Parksville BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Watrous SK, Weyburn SK, and Saskatoon SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!