Experimentation Consultant

Current Openings at Conversion; Vancouver; On-site; CAD 82,000 - 90,000; Full time

Job summary

A leading digital optimization company in Metro Vancouver is looking for an Experimentation Consultant to drive client success through data analysis and strategic insights. You will work closely with clients to improve online conversion rates and explore new growth opportunities. Ideal candidates have a background in marketing or business, with at least 2 years of experience in client management. This position offers a hybrid work environment and competitive compensation.

Benefits

Home office allowance

Paid time off

Wellness programs

Qualifications

• 2 years experience in client management at an agency or in-house role.
• Experience in leading client projects and engagements.

Responsibilities

• Identify revenue growth opportunities for clients.
• Support client success through proactive communication.
• Execute research hypothesis and analyze results.

Skills

Client relationship management

Data analysis

Strategic thinking

Statistical analysis

Communication skills

Project management

Education

Post-secondary education in Marketing or Business

Tools

Google Analytics

Adobe Analytics

HTML/CSS

Digital research tools

Job description

Welcome to Gain Conversion!

Gain is a creative‑led insight‑driven company that blends data tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination and where innovation turns possibility into progress. We are explorers of new frontiers shaping bold strategies that move people, brands and businesses forward. Individually and together our specialist teams provide the vision, data and confidence brands and organizations need to make braver, more impactful decisions.

At Conversion we are a team of global CRO experts who help brands optimize digital ecosystems, websites, platforms and customer experiences to drive real measurable growth. We intend to prove that evidence‑based decisions get the best results and our people and unique culture are the fuel. As a certified Great Place to Work we support each other fully without ego or drama and stay focused on what’s best for our clients and each other. We’re proud to be an inclusive company where people can bring their whole selves to work. Our values – GRIT, REAL MAVERICK, CURIOSITY and INTEGRITY – are at the core of everything we do. Here you’ll work with talented, passionate people who challenge you to do your best every day.

If this sounds like an adventure that you’d like to be part of then keep reading and apply below!

The Role

As an Experimentation Consultant you will work closely with the Sr. Experimentation Consultant Account Lead and the Digital Programs team to identify revenue growth opportunities, propose solutions to increase client online conversion rates and help our clients answer key business questions through experimentation and data.

Externally you will support the Sr. Experimentation Consultant on target accounts and are responsible for the execution and delivery of work for clients. You will be responsible for overall client success and satisfaction through proactive client communication, relationship management, expectation setting and positive experiment & program results by executing research hypothesis ideation prioritization strategy and analysis. You will be counted on to manage ongoing experimentation programs including the crafting and presentation of intriguing stories and actionable recommendations through data and insights from experiments.

Internally you will report to a Sr. Experimentation Consultant. You will work with the account team including Digital Programs to deliver value to the client while maintaining profitability through internal innovation.

Responsibilities

Experimentation Strategy & Technical Expertise

• Overall client success, satisfaction and retention through positive experimentation results.
• Research & interpret data, run statistical calculation, draw conclusions and pitch actionable strategies, results and insights to a wide variety of client stakeholders and senior management.
• In‑depth technical understanding of experimentation in order to create technically feasible experiments.
• Present insights & results with engaging storytelling to executive stakeholders (remotely & in‑person) in order to secure their assurance in Conversion.
• Develop and plan experimentation roadmaps by analyzing large and detailed data sets in order to identify the biggest areas for improvement and implement strategies to capitalize on these opportunities.
• Maintain an advanced understanding of conversion drivers, including user research, data analytics, neuro‑marketing, persuasion principles and business context.

Account & Client Relationship Management

• Maintain and continually increase understanding of the client’s organizational goals for experimentation within each engagement.
• Work with Digital Programs team and Sr. Experimentation Consultant to build personal relationships with clients, becoming trusted partners in order to secure our expertise in all client needs.
• Collaborate with Digital Programs and Sr. Experimentation Consultant in the planning and development of Executive Business Reviews, Insights and Results.
• Manage stakeholder relationships, review and obtain input at key stages and make judgment calls on input to ensure continued alignment and transparency.
• Help identify growth and expansion opportunities within client engagements.
• Support the Digital Programs team and Sr. Experimentation Consultant to drive the account direction to ultimately ensure client success and account stability.

Requirements

The ideal candidate has the following qualifications but we encourage you to apply even if you feel you do not meet 100% of the requirements below.

• Post‑secondary education degree, preferably in Marketing or Business, or equivalent work experience.
• 2 years experience at an interactive or marketing agency in client management or an in‑house client‑side digital marketing role.
• Direct experience in leading strategy and/or client relationships on successful client projects and/or engagements.
• Experience or a working understanding of web & digital A/B testing.
• Experience building reports and analyzing data in multiple digital analytics platforms (Google Analytics, Adobe Analytics, Heap, Amplitude, Mixpanel, etc.) and other digital research tools such as Content Square, Clarity, Quantum Metrics, FullStory, Hotjar, Clicktale, CrazyEgg, etc.
• Working understanding or experience in web development (HTML/CSS).
• Excellent communication skills (written and verbal) and comfort communicating with clients and prospects at all levels.
• Ability to manage multiple projects in a fast‑paced environment.
• Strong working understanding or direct experience in web development (HTML/CSS/JS) as it relates to experiment feasibility and scoping.
• A strong EQ and adaptability in communication style as the situation requires.
• Some travel is expected for this position – around 10% of the time.
• Must be able to travel the US.

Behaviours

• Strategic – able to see the bigger picture within organizations in order to develop solutions to address core client needs.
• Evidence‑driven – able to effectively use data & research insights rather than gut feeling to guide decisions and strategies.
• Assertive – able to confidently justify your ideas, strategies and recommendations with strong evidence and knowledge when questioned.
• Comfortable in a fast‑paced environment – able to make quick decisions in front of clients with determination.
• A problem‑solver – able to think quickly on your feet to come up with creative solutions to unique problems.
• Able to think critically and analyze data to interpret meaningful consumer behavior insights.
• A natural storyteller – able to craft and present compelling stories around complex concepts and ideas.

Benefits

• Hybrid work environment, a home office allowance.
• Flex‑Fridays – Friday is your uninterrupted day to wrap up the work week or sign off early.
• 3 weeks of paid time off to start plus a winter holiday office closure.
• Work from anywhere in the world up to 20 business days or 4 weeks per year – we want you to build a life and a career at the same time.
• Wellness time, health, dental coverage, health spending account and wellness spending account so that you can prioritize YOU.
• Dog‑friendly office because our furry friends are part of the team too.
• Office gym membership.
• Reward recognition programs to recognize your team (and be recognized) for all that we do.
• Work at a certified Great Place to Work.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. We believe that diversity and inclusivity make our teams better so it is our priority to create an equitable and inclusive workplace where our goals, initiatives and commitments to action are shaped and strengthened by our teams voices. Putting People First, one of our core values, means we never lose sight of humanity, care and impact.

Pay range – The typical hiring range for this role is $82,000 – $90,000 annually. This range reflects our commitment to our compensation philosophy internal equity and comes with a competitive and comprehensive total rewards package. Base pay will be determined based on role‑related skills, knowledge and experience.

Disclaimer: we never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediately. All genuine communication will come from official company channels.