Experienced Call Center Recruiter

MCI; Edwardsville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing tech-enabled business services company in Nova Scotia is seeking an Experienced Recruiter to manage high-volume hiring for their contact center. Responsibilities include sourcing, screening, and onboarding top talent while ensuring a positive candidate experience. Ideal candidates should hold a Bachelor's degree and have at least 3 years of experience in recruitment, particularly in a BPO or high-volume setting. Competitive compensation and benefits are provided.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Qualifications

• 3+ years of recruitment experience in a BPO or high-volume environment.
• Strong sourcing, interviewing, and organizational skills.
• Ability to manage multiple roles and deadlines.

Responsibilities

• Manage full-cycle recruitment for contact center roles.
• Source candidates through job boards, social media, and referrals.
• Conduct interviews, assessments, and background checks.

Skills

Sourcing candidates

Conducting interviews

Organizational skills

Communication skills

Education

Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field

Tools

ATS and recruitment tools

Job description

Sydney, NS

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You’ll be responsible for sourcing, screening, and onboarding top talent.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Manage full-cycle recruitment for contact center roles.
• Source candidates through job boards, social media, and referrals.
• Conduct interviews, assessments, and background checks.
• Coordinate with hiring managers to understand staffing needs.
• Maintain accurate recruitment records and reports.
• Support employer branding and recruitment marketing efforts.
• Ensure a positive candidate experience throughout the hiring process.

Ideal Candidates

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:

• Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field.
• 3+ years of recruitment experience in a BPO or high-volume environment.
• Strong sourcing, interviewing, and organizational skills.
• Familiarity with ATS and recruitment tools.
• Ability to manage multiple roles and deadlines.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation & Benefits

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect

• Paid Time Off—Earn PTO and paid holidays to take the time you need.
• Health Benefits—Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance—Access to life insurance options to safeguard your loved ones.
• Supplemental Insurance—Accident and critical illness insurance.
• Career Growth—With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training—Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment—Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code—Be comfortable while you work.

Physical Demands

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Equal Opportunity Employment

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Job Description Information

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.