Experience IT Systems Administrator

Arcadion; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

Arcadion is seeking a Level 2 technical support engineer in Ottawa. You will tackle challenges in unique environments by delivering technical solutions to support operations. Responsibilities include designing systems, evaluating performance, troubleshooting, and ensuring system upgrades. Candidates should have a degree in Computer Science or related fields and relevant experience. Working knowledge of networking, cloud management, and various IT technologies are essential. Local residents of Ottawa and Gatineau preferred. Enjoy a friendly office environment with dogs onsite.

Qualifications

• Undergraduate degree with 1 year of relevant experience required.
• Technologist diploma with 2 years of relevant experience accepted.
• Program must be from an accredited institution in Canada.

Responsibilities

• Support, design, and implement computer application systems.
• Evaluate existing systems and plan upgrades.
• Provide recommendations for IT systems and services.
• Liaise with clients to resolve issues.
• Ensure changes are managed effectively.

Skills

IP Networking basics

Routing technologies

Switching and Data Center technologies

Problem-solving skills

Juniper Products expertise

Fortinet, Aruba, Dell network products

Advanced knowledge in wireless networks

Operating System architectures

Virtualization experience

Microsoft 365 & Azure Cloud Management

Education

Computer Science

Network Security

Telecommunications

Engineering

Tools

Traffic generators and network protocol analysis tools

VMware

Hyper-V

KVM

ProxMox

Redhat Openshift

Job description

Arcadion is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the opportunity to contribute and influence project deliverables that support technical operations, including the collection, processing, and analysis of data in support of Arcadion investigations.

Successful candidates will benefit from continuous learning where your technical skills will be developed, maintained and enhanced. In addition, you will be exposed to specialized security, cloud, infrastructure and application related technologies.

Main Responsibilities

• Support, design, develop, enhance, and implement computer application systems and programs.
• Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.
• Provide recommendations to enhance IT systems and services.
• Support, administer, configure, and install software and hardware products and systems.
• Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.
• Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.
• Develop, evaluate and test new technologies.
• Responsible for providing 24/7 first tier management and support.
• Provide access to all IT network services.
• Responsible for ensuring changes to the IT infrastructure.
• Responsible for Configuration Management.

Required Technical Skills

• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers; Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Traffic Engineering;
• Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric
• Working experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios
• Juniper Products like MX, PTX, QFX, EX, and SRX will be given preference
• Fortinet, Aruba, Dell network products
• Advanced knowledge in wireless networks
• Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius)
• Experience on Virtualization Stacks: VMware, Hyper‑V, KVM, ProxMox, Redhat Openshift
• Microsoft 365 & Azure Cloud Management, Intune, Autopilot.
• Windows 2022 Advanced Server roles and services
  

Education

• Computer Science
• Network Security
• Telecommunications
• Engineering

The educational program must be from an accredited learning institution recognized in Canada.

If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.

Note: Any higher level of education could be recognized as experience.

Experience

Undergraduate degree and one (1) year of relevant experience

• Underfill – no experience requirement.

Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience

• Underfill – no experience requirement.

Underfill

Candidates who do not meet the required years of relevant experience will be considered as an underfill. All underfills will be required to meet the requirements noted below through achieving specific experience and objectives set in their training plan in order to subsequently be appointed to the full working level.

Competencies

• Adaptability / Flexibility
• Interpersonal Skills
• Organizational Skills / Multitasking
• Problem Solving
• Analytical Skills

Location Requirements

** Please keep in mind this position will be for local residents of Ottawa, ON and or Gatineau, QC **

Must Have / Likes

Like dogs (we have on average about 1-2 dogs in the office at all times)

Working in an office environment

Going on-site to deploy and fix IT related systems