Executive Meeting Manager

Concord Hospitality Enterprises; Calgary; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading hospitality organization in Calgary seeks an Executive Meeting Manager to foster group and catering business. You will ensure exceptional service for clients while managing event details from pre to post. Requires experience in sales or events, a degree in a related field, and outstanding communication skills. Join a culture that values integrity and community, while providing competitive wages and comprehensive benefits.

Benefits

Training and development opportunities

Comprehensive benefits package

Career advancement opportunities

Qualifications

• Minimum one year in an events or sales role, preferably in hospitality.
• Graduate in Hospitality, Tourism or Events.
• Strong work ethic with reliability and customer focus.
• Ability to multitask and thrive under pressure.
• Flexibility to work varying schedules.

Responsibilities

• Develop and foster group and catering business.
• Maintain customer satisfaction and manage pre and post-event details.
• Monitor group rooms and F&B revenues forecasting.
• Attend customer functions as needed.

Skills

Customer service skills

Communication skills

Time management

Teamwork

Proactive planning

Education

Degree in Hospitality, Tourism or Events

Tools

Delphi

CI/TY

PMS

Job description

Description

We\'re hiring an Executive Meeting Manager!

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of a professional, detail-oriented, service-focused Executive Meeting Manager, responsible for developing and fostering group and catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from our client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as a liaison between the customer, the Sales team and the Events Management team.

Key accountabilities include:

Provide the highest levels of customer service to internal partners and external clients at all times.

Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.

Gain knowledge of hotel\'s food and beverage products, pricing and presentation, and learn about the hotel\'s function space, audio visual, and any other details related to event success.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Be willing and able to attend customer functions as needed.

Endeavor to work in a unified and collaborative way -- one that fosters teamwork and adopts an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.

Work to consistently meet the goals and performance metrics required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.

YOUR STORY

A seasoned professional with a minimum of one year of experience in an events or sales role, preferably in a hospitality, tourism or hotel environment.

A Hospitality, Tourism or Events program graduate or degree holder.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone with excellent communication and customer service skills.

Able to work well under pressure, multitask and enjoys a fast-paced environment.

Someone with a positive attitude, eagerness to learn and prefers to work as part of a team.

The flexibility to work varying schedules as required by the needs of the business and timing of events, which could include evenings, weekends, and holidays.

Physically able to sit, stand and walk for extended periods of time and lift up to 25 lbs.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!

Source: Concord Hospitality