Executive General Manager - Premium Hotel Group

Gecko Hospitality - Ontario; Toronto; On-site; CAD 150,000 - 180,000; Full time

Job summary

A leading hotel management company in Ontario is seeking an experienced Hotel General Manager to oversee operations and drive guest satisfaction at their property in Etobicoke. You will lead a skilled team, handle financial management, and ensure exceptional service delivery. The ideal candidate has extensive leadership experience in a full-service hotel environment, excellent communication skills, and a passion for hospitality.

Benefits

Base Compensation of 150-180K

Bonus Program

RRSP

Collaborative work environment

Training and development resources

Qualifications

• 5-10 years of progressive leadership experience in full-service operations with over 300 keys.
• Experience with a Unionized Environment.
• Proven track record of success in driving guest satisfaction.

Responsibilities

• Oversee daily hotel operations and ensure compliance with policies.
• Achieve financial and operational targets.
• Maintain high guest satisfaction scores and handle complaints effectively.

Skills

Leadership

Financial Management

Communication

Problem-solving

Team Development

Education

Bachelor's degree in Hotel Administration or Business

Job description

Hotel General Manager - Etobicoke

Our hotel features over 400 rooms, complemented by a range of exceptional amenities designed to enhance your stay. Our Hotel Group combines comfort and sophistication, offering exceptional accommodations for business and leisure travelers. With prime locations, modern amenities, guests enjoy unparalleled experiences tailored to their needs. Our group prioritizes sustainability, community engagement, and rewards through a dedicated loyalty program.

If you are a seasoned leader with a passion for delivering unforgettable guest experiences and driving operational excellence? If you’re ready to lead, inspire, and take on new challenges, this is your chance to make a meaningful impact while working with a talented team in a vibrant hospitality environment.

Key Responsibilities

• Oversee daily hotel operations. Plan work, set goals, assign tasks, and ensure compliance with policies. Handle salary, disciplinary actions, and staffing issues per company rules. Report major issues to regional or corporate management.
• Meet or exceed Gross Operating Profit (GOP) and flow-through targets. Maximize room revenue and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Plan for market changes.
• Develop and monitor financial, operational, sales, and marketing plans to meet corporate objectives. Control labor and expenses. Address departmental issues with well‑written commentary.
• Create and execute Capital Expenditure Plans to enhance company assets and build brand loyalty.
• Maintain high guest satisfaction scores by resolving complaints effectively and offering service recovery. Implement superior VIP services to exceed guest expectations.
• Meet food and beverage profit and revenue goals by optimizing banquet/outlet usage and managing costs. Adhere to brand standards.
• Achieve satisfactory results on audits and self‑assessments.
• Manage receivables to minimize bad debt.
• Ensure product quality standards for cleanliness, maintenance, and appearance. Implement preventative maintenance programs to protect hotel assets. Achieve productivity and quality goals.
• Promote employee participation in the Employee Satisfaction Pulse Survey (ESPS) and meet ESPS goals. Develop programs to foster a positive work environment, such as employee recognition and harassment‑free training.
• Set performance goals, provide feedback, and create succession plans to ensure future bench strength. Ensure staff training and proper tools are in place for job success.
• Maintain a safe environment for guests, staff, and assets. Meet Worker’s Compensation and safety compliance goals.
• Comply with all standards and inspections.
• Build relationships with key local community contacts to maintain a visible presence.
• Foster teamwork and quality service through communication and coordination with all departments, regional contacts, and corporate offices.

Qualifications

• A bachelor’s degree in Hotel Administration, Business, or a related field is preferred but equivalent experience will also be considered.
• 5-10 years of progressive leadership experience in full‑service operations with over 300 keys.
• Experience with a Unionized Environment.
• A proven track record of success in financial management, team development, and driving guest satisfaction.
• Excellent communication and leadership skills to motivate teams and maintain positive guest relations.
• Strong analytical and problem‑solving abilities to adapt and maintain operational excellence in a fast‑paced environment.

What We Offer

• Base Compensation 150-180K
• Bonus Program
• RRSP
• An exceptional, collaborative work environment that supports personal and professional growth.
• Competitive salary and bonus structure aligned with your skills and experience.
• Opportunities to make a lasting impact on a leading hospitality brand, shaping the guest experience and the property’s success.
• Access to resources and training to support your ongoing development and leadership growth.

Apply Now

Take the next step in your hospitality career and join a team that values collaboration, innovation, and dedication to excellence.

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